December 2023 by neeraj chitnis
One of the best specsavers store I have visited. Very polite staff, keep you well informed. The opticians are very knowledgeable and more importantly confident about the advice they give you.
December 2023 by Jamie Smith
The level of incompetence on show by this store is second to none, the number of cancellations they have given us(without notice) is disgraceful
December 2023 by Joe Marcantonio
I found spec savers in letchworth to be a professional friendly opticians who deliver a high standard of customer service .Leanne was brilliant so nice went through everything and explained the whole process .
December 2023 by Ramshackle Rainbow
Update to my reviewIn general my last visits have been much better and service IN shop is good. However, getting anyone to answer the phone is a problem. Their message says they will call you back. I called more than 5 times one day and never had a call back. The owner has made comments that it is pain when people don't keep appointments but maybe some people can't get through to cancel and don't want to go online to do it.Although I am almost sorted now, It has taken a LONG time, over 8 weeks, to get things almost sorted so I can't give a high rating. The initial test and customer service from most people is OK. A few need some training in things like data protection and how to check properly. Richard is a superstar in making glasses fit and his has brilliant customer service and I have received something in the way of compensation. However, being given the wrong prescription at the start and having to wait so long because no one seemed to chase things up to get it sorted has meant that I have not been impressed with this visit.
October 2023 by lyn ward
Amazing Attentive great service wouldn?t go anywhere else thank you great team!!!
October 2023 by Giftsy Catio
I checked in for my appointment and waited to be seen. Sat for 40 mins, went to see what?s going on and was told they didn?t check me in.Later I got a text saying my glasses are ready. Turned up to collect them and they couldn?t find them. I had to call them myself 3 days later and they had them. Really bad first experience. I understand they could be short staffed but this was not nice.
August 2023 by Aalok Gohil
The staff was helpful and attentive. There is a wide area of glasses on offer and is generally far cheaper than other opticians.
July 2023 by FRED HOGG
Top quality glasses at very affordable prices. Excellent customer service.Knocks spots off Visioncare Baldock.
June 2023 by Louise Tapp
The Optician was great,knew straightaway whst my problem was. Other staff were cold & flippent. No help choosing glasses,no price points to follow & it seemed like I was a bother to serve, even though I'm paying for a service. Only perked up when trying to upsell me anti glare, scratch & if i needed two sets on what is clearly a wanted bonus for but now pay later plan.. I would go back for any eye test as the Optician was caring & knowledgeable but I'd take my prescription somewhere else.
June 2023 by pam stower
Always brilliant service at this branch very happy with the new glasses for my 91 year old mum . They are very caring team and looked after her very well x
May 2023 by Margaret Brazear
Accompanied my adult, special needs son on Monday. I am always wary because most opticians never seem to make allowance for his limitations, but this one was wonderful. I don't know his name, but he was great, so patient and had all the details and had obviously prepared for them. I cannot praise him highly enough.
May 2023 by Toni Batey
Such a fantastic team here - I was worried that I hadn't removed a contact lens properly - the staff were very understanding about my concerns. I was seen quickly, even though the branch was very busy. The optician was so thorough in his examination of my eye. Thank you for putting my mind at rest!
April 2023 by Don King
First class service by extremely friendly staff. The glasses that I purchased fit extremely well. Will be returning to this store as and when my next test is due.
April 2023 by Jade Tingling
Poor service and pong wait lines. After making my appointment online and stating I had a nhs number for my prescriptions, when I came in the lady simply said its not covered. Even though it is an option online when booking, waste of my time. Very unhappy
March 2023 by The Legendary Gaming Bros
Customer focused personalised service especially from Mark. Many thanks to Vipul who liased directly to the hospital for me. I will recommend Specsavers Letchworth to everyone.
