September 2025 by Annabel F
Great experience at the Letchworth store - friendly staff and helpful advice
September 2025 by Jonathan N
Really good service at the Letchworth branch. Have popped in a few times as I had an issue with my prescription and the staff have always been helpful and accommodating which was much appreciated.
September 2025 by Nicki Payne
Lense fell out after 2 days, now scratches, £175 not cheap. They sent me to chec in stevenage, who messed up a cataract replacement
August 2025 by Richard Winter
Very polite, helpful and knowledgeable
August 2025 by Carol Peak
Friendly and efficient
August 2025 by Nicky Day
The eye test was fine and the gentleman was helpful but then it was all downhill from there I wanted reactions as I thought they would be good for driving but nobody there told me they wouldn't work while driving because of the windscreen uv protection I feel this is one of the first things you should be told as a driver I had to wait until it was dark to drive 2hrs home then when I went back to specsavers to change them to sunglasses they couldn't give me a refund for the reactions so I'm £70 out of pocket then when I went back to specsavers to pick up my sunglasses they still wouldn't give me a refund and on top of that they wouldn't give me my case back and the manager arguing with me and finally give me a case that looked like it came straight out the bin it was so dirty the manager was without doubt the rudest person I have ever spoken to and should not be working the shop floor I'm £70 out of pocket and didn't get what I wanted all i got was miss informed and miss leading info and a rude manager will never go back
August 2025 by Zahra Haji
Really pleased with the level of customer service and professionalism I saw on my recent visit
August 2025 by Rachel Searle
Each member of staff were friendly, helpful, knowledgeable and I can?t fault the service and communication from Letchworth Specsavers. 5* - well deserved!!
August 2025 by kagiumi82
Received a prompt and responsive assistance from the staff at this branch, particularly from Ria.
August 2025 by Robin Joseph
Great team. Always friendly and professional. Amazing the store and facilities.
July 2025 by Jakki Brolia
As always , amazing service, very thorough eye check, l needed slight change in my prescription, it has made a huge difference ! Thank you
May 2025 by Tamsin Warlow
So many problems with getting new glasses. Multiple visits, hours of time, hundreds of pounds, and still not sorted. They couldn?t even perform a basic fit for me today. Shocking. I?ve lost all trust in them.
March 2024 by Ian Johnson
This would of been a 1 star review if it wasn't for the friendly staff and excellent optician who did a thorough eye examination.Where this all falls apart is when you choose your frames get measured up and pay only to get a phone call two hours later to say that the frames you choose are discontinued and that they have one display pair and I could choose another. First of all why would I want a grubby used pair of display glasses at full price? Then have to go through the rigmarole of choosing another pair and the measuring up that is required for my prescription.This is the second time this has happened to me using Specsavers each time at different branches.Why have discontinued glasses on display?Come Specsavers sort yourselves out.Not only does it waste customers time but in this case you lost a sale for which I now have to wait 5-7 days for a refund.
March 2024 by Hayley Langrish
My elderly mother was seen in November for an eye test, was prescribed glasses and went back in January as she felt they were not right, they were blurry and didn?t fit her correctly, after some adjustments with a sales person we were sent back on our way as there wasn?t an optician available to recheck her eyes, despite an appointment being made. After trying to get used to the glasses at home there was still no improvement, so I phoned and made an appointment to return and they made the appointment just outside the 100 days no quibble return even though I said to the lady on the phone I know we have to return asap because of the return timescales. The sales lady even said not to worry about that and that she would put a note on the system. Once again they didn?t book her in to retest her eyes but with a sales person, after repeating the issues and insisting the glasses just were not right they asked us to come back to have her eyes retested with the optician. They retested her eyes and confirmed her prescription was now different but said that didn?t mean the original prescription was wrong and even though we had expressed issues with the glasses twice they refused to replace them and wanted to charge my mum hundreds of pounds for new pairs. The sales assistant that tried to help today was so kind and understanding but her hands were tied by the Directors response who refused any responsibility. I felt they took advantage of my mother and just wanted to make more money. 15 weeks between original eye test and today and they expected a disabled pensioner to pay out for 2 sets of glasses when the originals were not correct in the first place. We were there for 3 hours to get to this point, a complete waste of my disabled mothers time, when attending these appointments is difficult enough with her disability. I wouldn?t recommend at all.
March 2024 by Hayley Langrish
My elderly mother was seen in November for an eye test, was prescribed glasses and went back in January as she felt they were not right, they were blurry and didn?t fit her correctly, after some adjustments with a sales person we were sent back on our way as there wasn?t an optician available to recheck her eyes, despite an appointment being made. After trying to get used to the glasses at home there was still no improvement, so I phoned and made an appointment to return and they made the appointment just outside the 100 days no quibble return even though I said to the lady on the phone I know we have to return asap because of the return timescales. The sales lady even said not to worry about that and that she would put a note on the system. Once again they didn?t book her in to retest her eyes but with a sales person, after repeating the issues and insisting the glasses just were not right they asked us to come back to have her eyes retested with the optician. They retested her eyes and confirmed her prescription was now different but said that didn?t mean the original prescription was wrong and even though we had expressed issues with the glasses twice they refused to replace them and wanted to charge my mum hundreds of pounds for new pairs. The sales assistant that tried to help today was so kind and understanding but her hands were tied by the Directors response who refused any responsibility. I felt they took advantage of my mother and just wanted to make more money. 15 weeks between original eye test and today and they expected a disabled pensioner to pay out for 2 sets of glasses when the originals were not correct in the first place. We were there for 3 hours to get to this point, a complete waste of my disabled mothers time, when attending these appointments is difficult enough with her disability. I wouldn?t recommend at all.
