June 2023 by Lee Mughal
Title: A Nightmare Experience: Avoid This Bank Lender at All Costs!Rating: ?????I recently had the unfortunate experience of dealing with redwood bank , and I can confidently say that it was an absolute nightmare from start to finish. This review serves as a strong warning to anyone considering their services: steer clear of this bank lender at all costs!Right from the beginning, the process was plagued with inefficiency and lack of communication. Despite providing all the necessary documentation promptly, I had to constantly chase them for updates. It seemed like their employees lacked basic professionalism and failed to understand the importance of timely responses. My requests for information were met with indifference, leaving me frustrated and anxious about the status of my application.Moreover, the bank lender's lack of transparency became apparent when they introduced unexpected fees and hidden charges. The terms and conditions that were initially presented were altered without prior notice, resulting in additional financial burdens that were never disclosed in the beginning. This deceptive practice was not only unethical but also a clear indication of their disregard for their customers' well-being.Furthermore, their incompetence extended to the processing of my loan. The entire procedure was plagued with unnecessary delays and mistakes. Documents were misplaced, information was incorrectly recorded, and there were frequent errors in their internal systems. These blunders not only wasted my time but also caused considerable stress and inconvenience.Even when it came to customer service, their representatives were unhelpful and unresponsive. Whenever I called to seek clarification or resolution to my issues, I was met with rude and dismissive behavior. It felt as though my concerns were falling on deaf ears, and the staff showed no interest in rectifying the problems they had caused.In the end, the experience with redwood bank was nothing short of a disaster. I regret ever engaging with them and would strongly advise against anyone else doing so. Their lack of professionalism, transparency, and customer care was utterly unacceptable.I implore you to explore other reputable options when seeking financial assistance. There are numerous other bank lenders out there who prioritize their customers' needs and provide efficient, transparent, and respectful services. Spare yourself the headache and stress?avoid redwood at all costs
January 2023 by Ben Crampin
Online security is worrying - they don't support special characters in passwords. The system doesn't tell you this, so it allows you to create a password containing special characters, but when you then try to login your account gets locked. Called customer services and was told it is a limitation that they are aware of! Pretty worrying for a bank to have such lax password security - and no 2-factor auth. Decided not to fund the account as a result. The two stars are for the person I spoke to on the phone who answered quickly and was polite and helpful.
December 2022 by Gentle Soul
1 month later and trying to open a savings account,tried calling the bank, get a message no one to take calls, they don't call you back
November 2022 by Malcolm cotton
Beyond hopeless systems and communication. As a previous business customer twice tried to set up a fixed term deposit account. Weeks elapsed, emails sent and zero response.
January 2022 by Martin Young
An absolutely shocking service. After months of 'back & forth' discussions, the banks solicitors failed to complete on my transaction despite repeatedly providing information to the bank to enable them to do so. All I have been left with are legal fees and brokers costs - with no apology or compensation offered. Avoid at all costs
March 2021 by Joy Jones
We are very happy with the level of service from Redwood. From account opening, and answering initial queries I had, to account maintenance and your communication. In line with the BOE base rate our account rate has been reduced, but this was communicated in advance and made very clear as to why and what the changes would be. Clear, concise communication. Would highly recommend.
March 2021 by MARTIN O BRIEN
What a truly pleasing experience. Fantastic people,prompt,professional and knowledgeable . Why would anyone settle for less.
March 2021 by Jack Walker
Really slow, no response more than 4 weeks.
January 2019 by Stephen Coles
Good Bank to work with, very approachable.
January 2019 by Anna Nikulina
Great, fast and convenient!
