March 2024 by B F
Friendly staff, mens swimming changing room was pretty clean considering we went towards the end of the day.
March 2024 by Jayde Scrafton
Changing rooms before swimming were dirty,hair in showers,mud on the floor and an awful smell in there.
March 2024 by Mary Patrick
Friday in the Cafe after my Aqua Circuits I clumsily spilt my Latte. The staff were FAB they rushed over with cloth to mop up and to my absolute surprise brought me a replacement one. They were wonderful. ??
March 2024 by glynis bunker
Ladys toilets was so dirty in the swimming area
March 2024 by john archer
Nightmare to park
March 2024 by Anne Moorley
The lift has been out of order for 2 weeks now so cannot get to gym with my son who is disabled and cannot climb the stairs - the other lift at back of building has been out of order for at least 6 months - not helpful to those who are in wheelchairs or mobility scooters who wish to use the gym . Staff don?t seem to have any info on when one or other will be fixed .
February 2024 by Alex Alex
One star to much, my last month here need to find a different sauna. This is all due to hygiene. No cleaners so the place is a hazard to health. Filthy, the whole place stinks of piss and sweat. It's disgusting
February 2024 by Jayo Nomayo
Just for swimming.. For the price, the time and the size of the pools, worth visiting. Nice cafe attached for a quick snack before you go to.
February 2024 by Fay Austin
A simple booking system would sort the issue of having hundreds of people crammed in a cafe (that?s after a 20 minute wait outside first!) waiting their turn to take their kids swimming.Half terms, holidays and weekends are atrocious and I can?t believe they?ve not once thought to do a booking system to prevent this. The gentleman in front of us said he had been there over two hours and the woman behind said they had tried the day before and couldn?t get in.We just went home. Shame.
February 2024 by Brad Evan-hart
So having qued for over an hour the staff were handing out numbered tags but all varying numbers they weren?t issued in numerical order just each person or persons were handed a random number token and written down on a clipboard.My son was desperate to swim and was patient for the hour only for me to click the woman with the clipboard was calling forward those with tokens number for example 10-25 which hold on if I have been waiting over an hour with 41 and your allowing someone who?s just arrived and been issued a token with 22 on it how is that fairNobody wanted to listen to my point as I clearly highlighted an embarrassing issue two groups of people who had only arrived minutes before were being allowed entry and those waiting for over an hour made to wait..The system you had in place this morning doesn?t work.It?s unfair and isn?t co-ordinated correctly.Absolute shambles of a poorly managed poolSort out the waiting system because the one you operate isn?t right and isn?t fair on young children who are excited to go swimming
February 2024 by Alan Ferris
Great pool for both family sessions and fpr general swimmimg. Also has many other sports available and a gym. Great children's play area recently added. Also provides special fitness training for cardiac rehab
February 2024 by Elwen Miller
Changing rooms always so dirty I clean the floor of the changing rooms rather than paddle through it. The cafe shuts at 5pm just as kids lessons start and you might want a nice coffee.
February 2024 by Noreen Harrington
A great swimming pool for adults and children ?
February 2024 by Victoria Davies
Lovely pool and loads of activities for families. However, on weekends be prepared to wait upwards of 30 minutes for a swim, and avoid driving there if you can. There is a lot of dangerous parking and driving, especially on a Sunday morning and they could really do with some of the staff to be out in the car park ensuring that doesn't happen. The leisure centre would also do well to reintroduce booking for weekend swims; it is no fun sitting for 35 mins with a grumpy child or two.EDIT: I understand a new company are taking over North Herts soon. They'd do well to look at the reviews here, lots of them saying the same things. Customer service and experience could be hugely improved.
February 2024 by Frances Caine
Great place for children and adults to go. Something for everyone no matter what age you are. Friendly staff willing to help you if needed.
