November 2023 by Dan Mills
I was trying to sell a pair of AirPods Pro today here but was rudely told that I couldn?t due to the age limit being 18 years old despite the fact that when I checked online for both online and in store selling you have to at least be 16 years old, whereas I am 17.This was updated this year on the website, if stores have specific policies on age I?d appreciate that to be updated on the FAQs page as I don?t want to be wasting my time taking the train to be rejected instantly. I had ID but that supposedly was not the issue. I also sold here last year when I was 15 so it doesn?t make any sense with the age policy.
October 2023 by sally burke
Yesterday I sold my iPhone at the Letchworth store. I was looked after by 2 lovely ladies (Chloe & Elise) They were really polite, knowledgeable and helpful. Highly recommended this store. Got a great rate for my iPhone too ?
October 2023 by Roger Smith
In Letchworth town, where CeX does dwell,A tale unfolded, stranger than we can tell,A 16-year-old, an emo soul so deep,With dark magic, their secrets to keep.In the heart of the store, where gadgets gleam,An elf, uninvited, disrupted the dream,But this young sorcerer, with eyes so keen,Used mystic arts, a power unforeseen.With incantations whispered soft and low,The emo mage let their dark powers flow,Against the elf, they stood so brave,In CeX's halls, they aimed to save.The magic crackled, the air grew tense,A battle fought, a fight immense,In neon lights and DVDs stacked high,A clash of worlds beneath the sky.The elf, once fierce, now stood in awe,Against the emo's magical draw,With every spell and every rhyme,They wove a tale in space and time.CeX, the witness to this mystic fight,A battleground beneath the neon light,Where fantasy and reality did blend,In Letchworth's store, where powers contend.And in the end, the elf withdrew,Defeated by the emo's dark debut,CeX's story, now forever told,Of magic wielded, of hearts so bold.In Letchworth's CeX, where legends play,This tale lives on in the light of day,A 16-year-old's enchanted lore,Forever etched in the shop's grand store.
September 2023 by Chris Hornby
Although I didn't find anything I wanted, I could hear the staff helping someone on a limited budget and giving their time and good advice.
September 2023 by Lee Andrew
stingy offers for old games - and stupid policies about needing ID before buying old games. I don't think there are too many thieves out there who would go to the trouble of stealing games in order to bring them to you for re-sale. 30 pence per game - oh so generous - and what price are you selling them for in your shop now?Lee Andrew
August 2023 by Marc W
I brought a fairly rare game from the Cambridge store yesterday and the disc had a few scratches. The Letchworth store without question were quick to resolve the issue and restored a game I have been after for a while.As a retro collector the condition of the games is really important to me and the newer staff were very accommodating today. Showing me the condition of all the games and when there was multiple of the same game they gave me the best one of my choice.I enquired about a game that hadn't been traded in yet and would of had to come back later in order to buy it. 10 mins later after I have been looking around the store they remembered and advised they have sorted it out for me so I could purchase that game as well.The older staff are used to me and have always been very helpful with me. Even to the point of advising me what has been traded in lately.It was this store that gave me faith in CEX many years ago and the fact that they had new Game Gear games that wasn't showing up on the system straight away they went through and told me names of 30+ games so I knew what they had.
August 2023 by Scooby K
Have been going to CEX for years and have bought quite a lot from them. But I have say that I dread going into the Letchworth stores when the tall lady is working there, who seems to be in there all the time. I have been in on several different occasions where either she is openly being rude and argumentative with a customer or bad mouthing another male employee on how she going to give him the hard jobs as that's what he deserves. I have never witnessed that in any other CEX stores. I'm surprised that she still has her job. She really needs retraining on what good customer service is like. As her customer service is shocking
August 2023 by louise Leeks
Quit rude after my phone didn't pass the checks they do.. might as well just throwen the phone back at me..
July 2023 by OvSeer
Stevenage branch sold me a Surface Pro 7 with keyboard and then keyboard stopped working within 6 days.I took the equipment to Letchworth where they refunded me for the keyboard and I was told to order a new one online ( at a cost of shipping ) I emailed their customer support team who got back to me in 24 hours telling me " There was not much they could do " to cover the £2.50 charge for the shipping ( I know that sounds petty but why should I need to go out of pocket if they did not check the items properly? ) and being that I needed the keyboard to actually use the tablet for the purposes I purchased it for, I had to take a drive to Dunstable to collect the new one which is fuel wasted as I could not check if the issue was the keyboard or the tablet at Letchworth due to not having a new one in stock. When I arrived at Dunstable I asked if I could test the new keyboard on the tablet that I had taken with me to make sure everything was working alright before I paid for it since I was not sure if the tablet was the issue or the keyboard that I had given back. I was met with a low level of hostility and was outright refused the opportunity to test the goods before giving them my money again. Once I paid for the new keyboard all is working fine as of an hour of using it but the level of customer service, and total lack of consideration from anyone working in this company other than the lady at the Letchworth store really tells me that I made a poor choice in buying with CEX.Do yourself a favour and buy elsewhere.
June 2023 by Debbs Cameron
If you are unable to sell your tech privately then CEX is the next best thingThey give you a fair price for your old phones etc
June 2023 by R Berns
Top place, loads of variety and what they don't have another one of their shops probably does.
April 2023 by Jackie Wiles
Purchased a Nintendo switch travel case. Young man serving was extremely helpful and friendly. Thankyou
April 2023 by Adam Stump
Do not use their Letchworth branch unless you would like to be spoken to rudely with zero customer service and staff that clearly do not care and just want to chat instead of serving customers. I?ve used CEX many times and usually use the Stevenage branch but decided to use Letchworth? DON?T BOTHER! Was made to feel unwelcome as soon as I entered, the ?staff? argued back at me in front of other customers, it really was a horrendous experience, I beg you all to not use the Letchworth branch for the sake of your time and sanity.
March 2023 by Michael Hunter
I will never use another CEX in my life based on the behaviour of the people in this store. 1) was made feel like a liar for attempting to sell my phone to them with a fault 2 years ago (the fault was facial recognition which I didn?t use or even have switched on so couldn?t of known) was told ?yeah, sure you didn?t know?2) a year later when I gifted the unsold phone to my friend, I found a video of the girl who works there saying ?the more I find wrong with it the better? ( she hadn?t realised that she hadn?t deleted this and given the experience I had previously being Called a liar I sent this to head office at the time Becuase I found it highly unprofessional and just got a standard don?t really care response.3) today, I attempted to trade in a game, it all went through until the end when they said that I was banned from selling there!!!? Was made to feel like a criminal for something I had no idea about and then was punished further for it 2 years down the line.Really, really poor way of doing business guys.
March 2023 by Mïkae? Hunter
I can?t say what I want to say here. Don?t go there
