May 2023 by Jab World
While I think the staff are always lovely and helpful, why have machines that don't work. The branch manager always pushing people to use the machines, yet they still need a person to help out with transactions, a number of times I have tried to pay coins in at the counter and iam continuosly pushed to use machines. Why not let customers do all transactions at the counter, regardless of whether is coins or notes. Really poor from NatWest as a whole, I know its not the fault of the staff but I'm seriously considering changing banks where I can interact with an actual human that can deal with all of my transactions and not get pushed to a machine that doesn't do what I need it to do most of the time.
