March 2024 by Norbert Nobkins
Do yourself a favour and do not use this solicitors. Especially if you end up with the unprofessional, uncaring, rude and obstructive Rosa. We were position 3 out of 5 in a chain with Rosa representing position 1. Rosa wasted one and a half months of everyones time by deliberately not responding, reacting to emails or phone calls and telling the progress chaser to leave them alone to do their work before doing absolutely nothing. The progress chaser resolved and issue between the parties that would still be dragged out to this day if left alone. When escalating this issue it was met with no sympathy or support or any enthusiasm to actually resolve the issue. She even tried to exchange vie email! Which is susceptible to fraud and a clear indication that she doesn?t know what she is doing. If I could find a way to spare any further clients from the pain that this organisation caused everyone I would. Do not use them!
December 2023 by Vivienne Fielden
Braddon and Snow have been amazing, we had Rosa Masucci she looked after us all the way through the process of selling our house. So professional knowledgeable and always contactable, we highly recommend this solicitors-dont look at any others.
May 2023 by LUIS GARCIA REDONDO
Definitely a very good firm to rely on.
November 2022 by Shannon Lobb
Thank you Teresa.
November 2021 by Sam Crawford
Braddon & Snow were unfortunately involved with our house purchase, from start to finish we had to continuously chase for updates and always had to prompt them to action next steps. Documentation was sent multiple times as they kept saying they did not receive anything (when read receipts state otherwise). Lastly, we was passed from person to person and never actually had a point of contact throughout the whole process!
November 2021 by steve kyte
?*****Absolutely do not use this firm.Alex Snow unorganised never kept me up to date on any progress, I always had to email/call him he missed a time sensitive date which again i called him for an update that's when I found out, I then had to wait a YEAR before the process could be started again, because of his admitted mistake, he was also unhelpful with my new solicitors and cost me more money in letter writing.KEEP WELL AWAY
November 2021 by Beth Winter
Really brilliant. Being first time buyers we had no idea what we were doing but Emily and Jane took care of everything for us. Amazing. Thank you.
November 2020 by June Mary
Have used this company at least three times now and they are brilliant.
November 2020 by Joseph Willows
Always friendly yet professional, can be relied on
November 2020 by Avais Bhutta
As you will see from my review below, Alex from Braddon & Snow has sent an unsurprising but not unexpected pathetic attempt at trying to defend the indefensible, while admitting no fault and using vague terms to avoid any admission of the breath taking incompetence and negligence shown. As I could not see an option to reply further I've had to post a response in a new post.Please dont be confused that this scathing review is one of those ones which are outliers written by someone with unrealistic expectations - to that end I'll go to the effort of giving you a precise breakdown of the events at B&S (by the way you will be getting copious amounts of BS should you decide to use their services ..... for the love of god dont!)On the 17th of August I got a quote for conveyancing services from BS.On 18th August , I made a fateful error and instructed BS, first via the link sent, and then by telephoning directly that i wished to use their conveyancing services (and received the precise name, contact e-mail and contact number of the solicitor assigned to me, so i could have the estate agent send through the agreement of purchase, the seller solicitors could make a start on the process, and the mortgage agreement could be sent by our financial advisers. I then sat back and was assured that everything was in good order.I received a missed call from a number i didnt recognise on 20th August, however no voicemail was left (btw Alex from BS, if you insist on lying and saying you did i will be happy to share screenshots of voicemail notifications i have received which will very clearly show no voicemail was left.)In the meantime my wife and i took a break to Cornwall, while receiving notifications from the estate agents, and our financial adviser, that numerous items of documentation were being sent to 'my solicitors'.On Friday 4th September the estate agent contacted me to inform me there had been a worrying lack of response from BS after all the communications sent to them by various parties. I then contacted BS to be told by the rude 'office manager', that they had no record of my file. After i expressed my annoyance I was ensured someone would call me back.Tuesday 8th September I finally here from Alex. Alex confirmed that despite having confirmed online and calling them directly and having a precise solicitor assigned, they had done NOTHING for me for 3 weeks. Alex then then told me me this was in fact my fault, because after his singular missed call, it was my responsibility to contact them to ensure they werent all just sitting on their backsides doing nothing. When I enquired if the solicitor i had been assigned didnt think it odd she was receiving lots of details and documentation for a property that they supposedly werent working on, I was fobbed off with some poor excuse about yet more incompetenceI then asked Alex what he was willing to do to make up for the shocking negligence shown, and the response was basically 'nothing'. Alex made reference that they were very busy at the moment because of the upsurge in demand (lucky them) and as such made clear they didnt really require my account. When I asked the bare minimum that there be no further delay in them proceeding with my file when action was required by them (something i would expect irrespective of the shocking lack of service), I was told that he couldn't promise there would be no further delays as a result of BS..... thats right they cant promise they wont delay the purchase of your house depending how busy they are. Lesson learnt... you shouldn't use BS if you dont want unnecessary delays.BS I will be taking this up with the SRA and ensuring i tell everyone i can about my experience with you as often as possible.
November 2019 by Yvonne Davies
Since they took over my dads will has taken nearly 12 months to sort out very abrupt on the phone...
November 2019 by Nora Shaditasdemir
Great work and service received
November 2019 by Liliana Barreto
Poor customer service, awful experience!
November 2019 by Vaani Krishnamohan
I would definitely recommend Braddon and Snow for completing on a house! Kelly and Jane made my process so easy and were always helpful when I asked for updates. We had no delays and they chased my developers for me when they had any issues.
November 2019 by scott warwick
I entered on time for a pre arranged consultation for a basic statutory declaration,and was asked to pay a sum of money,which I did on my card,then taken to a waiting room where I waited for ages,only to be told that the could not provide the service or give me my money back...! I disputed this and the owner then magically appeared and rudely,and begrudgingly recredited my card.I am waiting for this credit to appear on my account still.If its possible to give minus 100 stars for a rating I would as they are totally useless.
