August 2019 by Antony Johnson
Absolutely terrible service, waited in the queue to have someone else that wasn?t in the queue be served before me.
July 2019 by Graham Pither
I go there all the time and there is almost no place better. The manga section is well stocked and so is the kids section and no, I don't mean baby goats.
May 2019 by Carol Young
Friendly, helpful staff. The shop is always very well laid out. Lovely gifts and cards section too
April 2019 by JOHN McCARTHY
Any Waterstones store is great - but please pay your staff better wages.
March 2019 by Eva Bozser
I wish there were more bookshoos in Luton, nicely based in the centre of Hitchin.
March 2019 by Rap Newton
Lovely helpful staff and well stocked.
February 2019 by Jan Dryden
The service is exceptional. Friendly, knowledgeable staff, who are happy to help and share recommendations. I spoke with Martin today, who recommended a book for me that he had also read. He knew the subject well and gave good recommendations on further books. While he was talking to me another customer called in just to that him for his exceptional help the previous day.
February 2019 by Johanna Maltby
A favourite place wherever I go but dependant on it's staff. The manager at Hitchin should visit Nottingham to find out how it's done properly.
February 2019 by Laureen Hemming
Such a wide selection. Good presents to take to friends children abroad
January 2019 by Tracy Morgan
Very helpful staff. Was looking for a western reading book for a Xmas present and the staff member ( sorry couldnt remember the guys name) was most helpful.
December 2018 by Roger Vickerman
Love checking out the books in Waterstones, always something interesting. I like reading the handwritten reviews by staff, I often buy books on the strength of a good honest review. Long may Waterstones be on our streets.
November 2018 by Jim Adams
First class bookshop with very helpful staff. A great place to browse. I would highly recommend it.
August 2018 by Spike Knowles
Very well-run, despite the obvious understaffing.
August 2018 by Kevin Mcewen
It's the only decent bookstore for miles since the one in Stevenage closed. Staff are really helpful and polite.
April 2018 by Timothy Paynter
Generally a good selection of books, good Russian books, knowledgeable and helpful staff, excellent delivery service, dog friendly
