January 2024 by Clare Reid
On the whole the supermarket is clean and well organised. Always have everything I require. Sometimes speed of checkout slow. Staff friendly and helpful.
January 2024 by SLStar_4
Great store but customer toilets very dirty.
December 2023 by Runnerb34n
Dreadful new management, inexperienced and lacking any care or regard for their customers, even very loyal ones. Quality of products often sub-standard too & have had to take a number of things back. Feel for the staff as they've always been very welcoming and helpful. Was a great store once but has definitely taken wrong approach and just looking at the bottom-line, sadly.
December 2023 by Gwyn T
Just a little reminder that this is the supermarket that, during the pandemic, was ejecting customers who didn't want to use a trolley. Though I'm sure the staff are all lovely people really.
December 2023 by MCB2K21
DONT USE THE ATM MACHINE!I tried to withdraw money but nothing came out, but it still took money out of my account. The staff knows about this but aren't bothered by it.
November 2023 by 19duncane
Shocking service at the counter, very long wait for hot food delivery to table which still managed to arrive before avocado on toast !! No apology on late arrival. Complained on departure to be told ?these things happen ? Totally unacceptable and the opposite of everything JLP purports to provide! Plenty of independents in Hitchin who will get our custom next time.
November 2023 by Tim Withall
When Waitrose opened in Hitchin in July 2005 I was delighted.Every week I was greeted by a member of Management on the shop floor. The Department heads were available to answer any questions and section heads or their deputies were on the shop floor checking that NO product was ?Off sale ? or displaced.Roll forward to 2023 and not even the shelf stackers are there to greet, help or advise.I do a weekly shop every Monday morning and when I arrive at the fruit and veg section I am greeted with empty shelves. I spoke to a young assistant who informed me that there is no delivery until late afternoon and even then the store will be ? Off Sale ? of difficult to source products such as King Edward potatoes !!! I continue with my shopping only to find the product I want is mixed up with other items or the item is on a cage waiting to be shelved but the partner has been called away to another section. I have even retrieved packets of food off the floor which ,apparently, is what customers are expected to do now !The pendulum has swung too far in the wrong direction. If I have to pick up packets of food from the floor or wrestle for fruit and veg.from unattended cages I could go to Aldi where at least the produce will be cheaper.Come on Waitrose . Your customers are unhappy, your Partners are unhappy and your store is A MESS. As Partners you must demand more from your senior managers to provide a store that you and your customers can feel proud of once again.
November 2023 by Melissa Cavanagh
Clean, tidy store. Friendly, helpful staff. Store a bit crowded and chaotic but excellent selection of fresh produce and baked goods.
October 2023 by mike's
A well stocked store with quality produce. The shop has managed to keep its cafe . I had the pea and ham soup with a rustic roll. The was lovely, although I had to wait ages after ordering it
September 2023 by Dan Dimmer
Over priced, unpleasant unprofessional staff tables full used cups and plates tables not wiped and dirty. I expect a much better standard from a Waitrose cafe and it's not even busy. We were greeted by a very miserable looking member of staff who didn't want to be there. Then I was shocked to be charged 60p for 1 tiny marmite for two slices of toast that cost the same amount as two loaves of bread, then to top it off I was presented with a disgusting looking avocado on toast that looks like 3 three year old had made it. Absolutely appalling. I was going to give two stars as I rarely give one but as it's Waitrose and should be a better standard this place deserves a 1 star out of 5.
September 2023 by Pablo Cal-Fernandez
Pretty good Waitrose... A little smaller than some but has most things for a regular weekly shop. Good wine dept.
August 2023 by Gill Dawson
How lovely is Tony the fishmonger for taking time with my 4 year old grandson! Random act of kindness!
August 2023 by Tom Whalley
It's Waitrose. It's in Hitchin. Staff are friendly and helpful. Easy to get to. Idiots in Range Rovers insist in parking in the 'Parent and child' spaces, but I can't blame Waitrose for that._Update August 2023_I'm sorry to say that my typical experience of shopping in Hitchin Waitrose has gone massively downhill since they did away with most of the tills. Unless you want to queue for one of the remaining tills operated by an actual human, you now have to use one of the horrible self service terminals. I wouldn't mind these if it weren't for the fact that they inevitably complain about every other item once you put it in your bag and you then have to wait for an annoyed looking member of staff to irritably wave their staff card at the machine.
August 2023 by Instinct Framez
I love this amazing, well set up shop with great customer service
August 2023 by Mark D
A waitroses go this store is very Waitrose. Great for the house prices in Hitchen. Lovely clean store. Staff always happy to help.
