February 2024 by George Syngajewski
Great hotel good staffFood & drinks: Good price
February 2024 by Charmain Chivers
Myself and my Husband stayed for 3 nights, on arrival there wasnt a staff member at check in so did this on the Kiosk, it took a while as machine was quite slow but we got there in the end, we stayed in room 7 and it was spotless exactly size of the room was perfect. We originally booked for 2 nights but decided to stay another night of which we could stay in the same room which was a bonus. Very quite hotel and very calm. We only had breakfast on the last morning of which was nice. There was a member of staff called Carrieanne of who was so helpful, we needed clean cups for our room and nothing was never too much trouble, she always had a happy smile on the face she was so lovely and very polite unlike some staff in Premier Inns she's a asset to the company, would definitely stay again
February 2024 by Elke Crutchley
Very friendly staff that try their hardest to please the customer. Excellent value for money, right in the centre of town. Very quiet at nightWalkability: Very close to all the shops and restaurants/bars
February 2024 by Simon Williams
Mafaz was an excellent host during my stay. He is a credit to the Premier Inn. Friendly and
February 2024 by Claudia Conti
Great staff, food, location. Enjoyed the night sleep too.
February 2024 by Caro Underwood
My stay was great, a big thank you to all the staff and in particular Leanne who ensured my food was 100% Gluten Free, as someone with coeliac disease it was wonderful to know the staff took every precaution . Thank youFood & drinks: Amazing gluten free breakfast
February 2024 by Donna Hart
Really nice place, very friendly staff, breakfast very enjoyable would recommend to family and friends.
February 2024 by Stuart
It's an amazing hotel it's my go to hotel when I go to the British School Museum for the paranormal investigation can't wait to be
January 2024 by Jonathan Odonoghue
I've never been treated so badly at a hotel before. The lady on reception was worse than rude, argumentative and arrogant. She brings shame on Premier
January 2024 by keith barnett
Can't always get hold of someone on
January 2024 by Marc R
A practical, beautiful hotel with super good beds. Quiet location yet close to Hitchin centre.
December 2023 by John Shirley
WiFi is useless both free and paid. Evening menu is very limiting and lacks serious choice.Staff friendly and polite and the breakfast js good as always
December 2023 by Jacquie Poole
Sorry to say not a good experience this time.The room we were in didn't have an opening window so I felt stifled all night and couldn't sleep.The staff in the restaurant in the morning was alone and had too much to do for 1 person.The chef couldn't be bothered to cook more hash browns even though it was only 8:30 and they didn't have any gluten free cereal although there was a board saying it was available and the chef didn't seem to want to make any gluten free toast as it would have taken him away from his phone it seemed. The bacon was overcooked and hard and there was only a small amount of baked beans on offer. Not the usual standard for the breakfast I'm afraid.
November 2023 by Rob Hinson
Good reliable hotel. They are all the same. Breakfast was good too.
October 2023 by Matt Talbot-Hartshorn
Booked for an event. The air conditioning only went down to 19 and spent most of the night sounding like an asthmatic on their death bed. The shower was barely a dribble but credit where due, the water was hot.....just would have been nice for a powerful showerNoteworthy details: I wonder when this was last renovated and updated as key features were not the best. Ie shower and air con
