February 2024 by Victoria Davies
I've visited twice recently, once on a Monday and once on a Friday. Queues move quickly, the attendants are polite, service is swift, and two errands I thought would take half the day (I usually go to my local post office in Letchworth) took minutes. Worth the short drive over to Hitchin every time.
February 2024 by Sara Chaves
No problems
December 2023 by B C
Never left a bad review anywhere previously, however after the experience I had at this Post Office I feel compelled to do so. Purely as I don't want anyone else to feel the same way as i did. The Customer service from the ladies working in the Post office (dealing with parcels etc) is sadly appalling. I requested help with returning something, had some issues in doing so (not their fault) however, when I proceeded to ask for some support on what to do next, I was met with pure rudeness. Some extra training is needed in this department, we're all human. It doesn't cost a penny to be nice.
December 2023 by Alastair Smith
Seamless driving licence renewal and change of address. Really impressed with the service and timely renewal.
December 2023 by Sonia Swain
Very very rude.Greeted with ?what do you want?. Not told that delivery's of parcels are to be collected from Stevenage. Regardless of having an email saying collect from Hitchin. Told to sort it out myself. Very unprofessional.Not friendly or helpful. Left me feeling low in mood and going forward.avoid going into Hitchin Brokers post office.
December 2023 by A2C
Sending a parcel shouldn?t be this painful!Staff need serious retraining in both customer care and the tech they use.I have now paid three times to send a parcel for next day delivery and it is currently lost in the system after being returned to me twice.Incorrect labels being printed. Labels printed upside down with barcode unreadable.I don?t know how to get a refund - they don?t make this easy although happy to keep taking my money.If you really need to get something sent urgently for guaranteed delivery - DO NOT USE these guys!
December 2023 by Michael O'sullivan
Amazing ladies at the postoffice! Helped me with sending g a parcel to my son in Spain! Went over and above
November 2023 by Semina Efstratiou
They are all generally bored and unamused (apart from the woman in till 3 who is always great!) but the location is brilliant! Also, they offer pretty much all of the post office services so 4 stars from me as I always managed to do everything I needed.
November 2023 by Gary Hicks
Fantastic service today at Hitchin post office , special mention to Caroline , who really helped me today.
September 2023 by Darren & Steph Rainey
We used the passport digital service it's brilliant all you need is your passport they do the rest they even take your photo brilliant. Will be back for my other 2 excellent customer service ?
September 2023 by John Gardiner
Went there today oh god the staff need a happy pill make you feel guilty to disrupt there afternoon asking them to help you if you are unhappy in your job leave and get a different one. Won't ever use this post office again.
August 2023 by Rachael Kendall Brown
The lovely Caroline waited for me after closing hours to collect a delayed parcel which I needed for tomorrow! Always a lovely energy in here and they are always going the extra mile.
August 2023 by Bowens Reception
The ladies behind the counter at the Post Office are always helpful and have time for a quick chat (subject to queue of course).
August 2023 by Heather
Lovely post office and great customer service very friendly and helpful
August 2023 by Sara Oldfield
Excellent service, very helpful staff every time I visit . Thank you ladies
