February 2024 by R Freund
I can comment on the delivery, as I always go there, order my pizza and get the best
February 2024 by Four Lobes
Order a pizza at 7pm and at 8:40pm still waiting for a delivery... Someone should take over management there.
February 2024 by Simon Hallson
Ordered from here 3 times. 1st order 20mins late, Pizzas not exactly hot. 2nd order 10mins late, slightly better. 3rd order late, missing item, and when told will be priority and will be within 20mins. 40 mins later they finally deliver the item that was missing. And NO actual responsibility taken other than "sorry". No reason why the driver was 40mins late. No reason why the food forgotten about. This store int he chain needs a manager and if they have one, they need to wake up and do some work instead of whatever it is they are doing as it's clearly not management.
February 2024 by holly radford
Would not recommend!! To start, we ordered online and it said on the website it had been delivered. When we called the store, I was met by a rude colleague who said the delivery driver had left and would be 15minutes. 40 minutes later we still have not received our food. After 50 minutes the food arrived and was the wrong order. We called the store to politely sort it and once again was met by a rude colleague who said there was nothing to do other than leave a review and then hung up when we began to complain. Food was not good quality and awful customer service.
February 2024 by Liza
These pizzas are so delicious! We always buy from Papa Johns when wanting pizza. Although we started to collect ourselves since the delivery app says already delivered when it wasn?t quite a few times that happened.Vegetarian options: I can recommend the vegetarian pizzas
January 2024 by Jeremy Lane
I placed my order at 19:14.At 20:03 I phoned to find out where my order was because the tracker showed it had been delivered. I was told it would be with me in 2 to 5 minutes.At 20:18 I phoned again to find out where my order was. I was told it would be with me in 5 or 6 minutes.At 20:30 I phoned once more. After 9 minutes of being on hold, I was finally told the truth - that the driver had delivered my order to the wrong house! The branch tried telling me that it had been delivered earlier but that the customer had only just phoned (after 30-odd minutes!) to say their delivery was wrong...but one bite of the pizza I had ordered would leave most people crying from the amount of chilli on it, so I very much doubt that I had been told the truth - if you weren't expecting a fiercely hot pizza, you would have known you'd been given the wrong one from the first mouthful. Furthermore, my instructions to the driver were extremely detailed with regards to how to identify my house, so there was no way he could have gone to the wrong address unless he completely ignored the notes on the order. I was guaranteed a completely fresh order would be with me within 30 minutes.At 21:15 I phoned yet again. I was told the order would be with me very soon.At 21:17 the order finally arrived - though this was still later than the 30 minutes I had been guaranteed.I have been a regular customer of this branch for many years but tonight's experience has been the worst ever. I doubt if I will order again for a long time - certainly not until the reviews of this branch by other customers have improved dramatically.
December 2023 by Michael Hunter
Ordered for specific time for a group, now half an hour late, no sign of driver and they are not answering the phone. Not good, won?t be ordering
December 2023 by Andy Stewart
Took over 1 hour to arrive, and it was just warm. Phoned the shop who offered nothing and the driver also lied about when it was delivered. Won?t be using them again.
December 2023 by Claire Goodall
The past few times getting delivery from here they mark on the app that it's been delivered about half hour before it actually is and we've been left waiting over an hour and a half for a delivery from ordering. Can call the store but they're not very helpful at actually knowing where there drivers are. This time I just got told they'll only be a few minutes when they only actually checked that the driver had left the store and didn't bother calling them.
December 2023 by - uju -
Anyone who claims dominoes is better than papa John?s is lying. Dominoes uses good ingredients only they just slap it on and don?t care, papa johns make a pizza properly, all the time it?s never inconsistent and they have always been extremely good for hygiene also, dominoes is just sketchy. When papa johns stopped delivering to baldock I literally stopped eating pizza, sad times. Thanks to Deliveroo I can eat my fav pizza again so thank you very much ? worth every single penny and their giant chocolate cookie is a solid 10/10 papa johns is life
December 2023 by Mark Barr
Turns up 1.15 hrs later after ordering cold store has no interest in sorting it avoid avoid avoid and very over
December 2023 by Derek Clarke
Very expensive. Food was cold .will not be ordering
November 2023 by Elite 247
Pay Yr drivers right gurnek singhParking: Pay Yr drivers right
October 2023 by Claire_B12341
Found 2 hairs, on & under the pizza. Went back to the store to ask for a refund but was refused as ?it is policy if you have more than 2 slices, you can?t have a refund? however I wouldn?t have found the hairs if only had 2 slices. Cookie pizza was also burnt
July 2023 by P G
Unfortunately pizza and other items arrived cold. So disappointed as it used to be great. Won?t use again
