December 2023 by Alan Robinson
Nice uncluttered store, no help offered by the three staff who were not with any customers
December 2023 by Hande Kucukkinaci
Hitchin Clarks, manager Mark and his colleague Jodie were so helpful and friendly. Their friendly customer service is the reason we keep buying our daughter's shoes from them. Thank you.
November 2023 by Lynne Bowron
Brilliant service time and time again! I cannot recommend it highly enough!
October 2023 by Ayge Laing
I like the brand and quality, however they really need to up their customer experience.The staff are very passive and as if they don?t care to help.The senior staff especially was almost ?moddy?. I was going to buy however I decided to order online. ? (this was the outcome of several visits.)
September 2023 by Heather Brunt
Avoid and go to Stevenage! Got our little boys first shoes from here and was very clear that he needed pre walkers which is what I thought we had left the store with. Went back to get his feet remeasured for his second pair and woman was clueless, rather than advising me it seemed up to me to state how they fitted my son! Really poor choice of shoes also.Didn't feel at all confident that I had been given the right advice so went to the store in Stevenage, staff were so knowledgeable and the selection is so much better. There's also much more space so your not given dirty looks due to your buggy taking up half the store like you do in Hitchin.Anyhow, also found out at this fitting in Stevenage that the shoes we were given on our first visit at Hitchin weren't even pre walkers!!
July 2023 by Chris Kate
I popped in yesterday to return & exchange shoes I bought online. The assistant manager who served me was amazing. She helped me sort out one pair by fitting a liner and also choosing the correct size for another pair.This is a great example of why, the hybrid model of buying online and still being able to go in-store works so well - especially for items like shoes.Keep it up Clarks - you have set yourselves up for success in the future!
May 2023 by Tim Mitchell
Very friendly and helpful staff. Ordered what I needed via their shop on line system. Good price too
December 2022 by Andrew Smith
Helpful staff but restricted range
September 2022 by Paul Entrepreneur
Absolutely horrendous customer service and staff that don?t have a clue what they?re doing..I travelled from outside the area to get my daughters feet measured and ordered a pair of shoes at the size that Jodie recommended and they are far to big after ordering specially and being delivered to my home. After speaking to the manger over the phone there?s nothing they can do unless I pay for another pair of shoes then return these ones to the store..no wonder your stores are closing down and people prefer to shop online
June 2022 by Marc Limbuvala
Super helpful staff,measured and fit shoes for my little monster in 5 minutes!! A very happy little monster.
April 2022 by JJM VR6
Excellent shop for kids school shoes good quality product and friendly staff.
April 2022 by Annette Dellar
Love this shop. Good quality. Great staff so helpful
January 2022 by Tess Roberts
Great town centre shop with friendly and helpful staff
January 2022 by Kirstan
Too busy even with an appointment, staff lady measured and served, manager seemed impatient
July 2021 by Mandy Shergill
Amazing staff and customer services. My daughter's shoes were damaged after 2 months and the store went out of their way to help and resolve the situation.We are always made to feel welcome and the staff are professional and really caring.Great team!Highly recommend this store!
