January 2024 by Unfit Beaut
Really helpful staff (Beth) helped me when I requested to be contacted about my prescription. Really helped me feel less stressed and make the process easier.
December 2023 by Andrea Simmons
I have been getting my repeat prescriptions from Nu Cross for many years, the reason being that I get a bus to work from the bus stop just outside them. They used to be excellent but they have really gone to the dogs this year. They no longer have set opening hours, they just open when they feel like it. Repeat prescriptions take longer than they should and are often incorrect. They have a high turnover of staff and I don't know if this is the cause of the appalling service or if the staff beome embarrassed to work there because of the appalling service and quickly leave. I know two people who have recently complained to the General Pharmaceutical Council about them so they clearly have issues. I am in the process of switching to a different chemist.
December 2023 by Nick Koning
Hopeless, it?s always a big surprise that a person has come to collect their prescription. Items out of stock, always long waiting times only to be asked to come back. Complete chaos. Avoid this place if you need medication.
December 2023 by Mike Austins
Respectfully, I cannot agree with the negative reviews. I find Nu Cross to be a stellar pharmacy, with amazingly courteous, friendly and helpful staff. The building may not be perfect, but it's entirely functional and well kept for what it is. Well done and thank you to the amazing people involved.
December 2023 by Phil Potter
They go above and beyond to help you first class chemist and pharmacy
November 2023 by Alex 250
First class service and the staff are a great team,always happy to help with any problemsAlex
November 2023 by Jo Laing
Always cheerful, very helpful and efficient. Super Chemust !
November 2023 by Dave Jewitt
If you want a pharmacy that has long waiting times, will rarely have your medication available, and will repeatedly hang up on you when you call to enquire about your prescription, then this is a great choice!Numerous times I've received wrong doses or counts of my medication. I have repeatedly called in for my prescription, been told they don't have stock and to come back in a week, only for me to return and they still don't have my medication.
November 2023 by Kim Lupton
Always have a warm welcoming experience when I come into nu cross and see Kieron and the girls. Have made an effort today to write a post on this platform as the abuse the team get from the public is such a shame and poor reflection of Hitchin town. It?s evident the girls are running around doing their best . Prescriptions are ready and there is actual effort to get to know their patients compared to other pharmacies in the area where it is all so transactional. The new team are ever so friendly and helpful I?m not sure what people could possibly complain about.
November 2023 by Mel Bailey
I used to find this pharmacy really helpful. Now everything takes too long and as a customer they make you feel like the fact they are short staffed and offering a bad service is somehow the customers fault! Perhaps we should find a more convenient time to be ill and need their services!
November 2023 by Jurian Prins
NHS app informed me to go there, waited patiently for an hour, then was told they are not doing walk-in Covid as informed by NHS app. Could at least have a sign up stating that.
October 2023 by Paul
Real friendly and helpful. Fantastic prices for private prescriptions. The best pharmacy in Hitchin by far!
September 2023 by Sarah Puckey
Having used Lloyd?s who are in a state of chaos Nucross are my new pharmacyThey answer the phone promptly - I was desperate for a prescription and was too late for their delivery. Very kindly the driver dropped my painkillers off on his way homeWhat service ! My son rates them highly too
September 2023 by Tarun Pawar
Fantastic pharmacist that greets and smiles her way through the day. Not sure how she keeps up such morale despite being severely understaffed which unfortunately seems to be a chronic problem at nu cross with no support from there head office. We thank you for serving your local community Kieran, always going out of your way to ensure our medicines are ready and often delivering to me when I?ve been unwell. I hope you get some help in the shop!
September 2023 by Sunny Marwaha
I do not usually leave reviews, but felt the need to leave this one. I had great service from the pharmacist Kiran, very helpful and informative. She went above and beyond to help with issues and I am very grateful.
