November 2023 by Rosemary S
I have high prescriton. I order ultra-thin lenses based on optometrist's recommendation. But I am experiencing unclear vision by wearing the new ultra-thin glasses. I went to store for help. The staff misled and tried to convince me that It's my own issue. I don't have the issue as she described. Optometrist also doesn't say I have the issue as she said. She recommanded me to wear thick standard lenses at the end which is unhealthy and opposite with the recommendation made by optometrist. She delivered service very poorly. She shaded away their responsibility and put responsibility on customer. Her skills, experience and knowledge is incompetent to service customer properly. I don't recommend.
September 2023 by Alisa Pohl
I have been using Specsavers for a few years for eye tests and found them good, but they really came into their own with my contact lens trial. The initial consultation by Josh was really impressive. He found lens to meet my needs which, I understand from other opticians is not easy. He fitted them and explained everything in a friendly yet professional manner. My subsequent teach sessions were also exemplary. Aileen was incredibly patient and supportive. I would highly recommend.
August 2023 by Christian Appleford
Easy to book appointmentGood eye-testing before main checkupVery knowledgeable and friendly optician (Josh M) who assessed my eyes in a very efficient mannerSeemed like brand new testing equipment which made the process very quick: lenses were changed instantly allowing me to compare easilyOverall, very happy with recent visit
August 2023 by Mary Sims
I had a appointment today at 1.25. A lady phoned me yesterday to confirm this. I told her I was depending on a lift as I have a fractured ankle and would most likely be late as they were coming from London. Also could I be seen in a downstairs room. She said this would be ok. I arrived at 2pm , late I know but the lady I saw looked at the screen and by her face I could tell none of my info had been noted. Also I would have to come another time which you can imagine isn?t that easy. I am disappointed as I have been a customer for year?s as was my late Husband. We have always been very happy with our treatment in the past.
July 2023 by Jason Calvert
Excellent service staff friendly and very helpful prices are really good staff make you feel very welcome I would definitely recommend
July 2023 by fran benet amer
I had a great experience during my visit today. Judith was very welcoming and very knowledgeable. I'll be back. Many thanks.
July 2023 by Rebel Way
Fantastic service, took the time to explain a great deal about the science behind my condition and family eye conditions, really friendly warm and welcoming staff, the best experience I?ve had with an opticians in 26 years of wearing glasses.
July 2023 by steven walker
Lovely experience to start with.Very poor service this time.Chasing up two pair of glasses no one checking if they have turned up or not.Telling me We can?t keep track of what?s coming in and out.Then popping in today very frustrated and receiving a very passive aggressive response for the young blond lady not helpful at all.Still waiting for the other pair of glasses.Wouldn?t recommend
June 2023 by Suzanna Bode
I had an amazing experience with Specsavers Hertford, from booking my sight test through to help choosing my new specs. I loved the choice of frames available and was helped to narrow my choice. The different lens range for my new prescription was explained thoroughly. I?m really pleased again with the whole Specsavers Hertford experience. I would, and have recommended them to family and friends.
May 2023 by Yvonne Taylor
Went in today for a repair , very efficient and fast service by the young lady , sorry didn?t catch her name but she was outstanding thank youVisit Saturday 13 May 13.56pm
April 2023 by adele beattie
We had an appointment today with my son, he was treated by Josh. I just want to say a HUGE thank you. My son can be quite awkward around strangers and you made him feel relaxed and comfortable. Also, I appreciate the follow up call within hours to confirm our referral. Excellent care and compassion. Thank you
April 2023 by Ella Jane
Me and my dad went for an eye test today and was greeted by Josh who was excellent. Very efficient and friendly, would definitely recommend him. 5 stars from us! Thank you.
April 2023 by Christine Kemp
Excellent service, excellent staff that were professional, friendly, helpful and so knowledgeable.Up to date equipment, clean and professional decor. Totally recommend, will certainly go back in two years time and promote this business.Very good experience throughout my time with them.
April 2023 by robert Oldfield
Great service good price quick and easy
February 2023 by Richard ?WareHerts Rick?
Popped in there today as my glasses broke. Despite being busy staff couldn?t be more helpful and friendly. Did a temporary fix on glasses and ordered new ones under guarantee. A member of staff who?d popped in on her day off even measured me for the new glasses ? to save me waiting too long. Brilliant Customer service.
