January 2024 by Bobbie Climpson
Misha was extremely patient and helpful with my mum, thankyou so much, im sure she will definitely bring doris down to see you soon :)
December 2023 by Daniel Howard
Really helpful staff (Raj) gave me some of the best product advice I've ever received.No hard sell, no waffle, truth and genuine assistance throughout.
September 2023 by Sarah Moloney
I went into 02 shop Hemel today with my sister, neither of us are good with technology we were served by a young lad Daniel he was very helpful and patient with me & my sister and sorted the issues with my sisters mobile. A great asset to that shop.
August 2023 by Les Taylor
Very Helpful and sorted all my problems out.
August 2023 by SKELLY SKELLY
I am 64 years of age & own a Samsung A22 phone bought at this store. I visited them today to buy a memory card, also to get advice & help with using it. The young lady at the counter asked if I could wait 5 minutes, which I was happy to do. Then a rather rotund young man advised me they no longer sell these cards, and told me to shop elsewhere. I asked for further advice on what to ask for & he told me they were short staffed, in a rude & belligerent manner. I expect to be treated as a valued customer & shown respect, not impatience & grumpyness. I give them one star for bothering to actually speak. I will not tolerate this abuse!
August 2023 by Tina King
I had a really pleasant experience in this store. A young lad served me, he was extremely helpful. I needed help understanding my contract options. He was very patient and made sure I knew what I was doing with my phone. This was on Friday the 21st. I asked him his name and he said Tom. Very happy with service
August 2023 by George NASR
Very helpful staff. Good place to get what's needed done.
July 2023 by Perry Edwards
I wasn't very happy with my experience. There was a lady that served me. She was very abrupt and quite rude. I felt as though she didn't want to be there, she was very impatient. I won't be returning to the store. I believe her name was Rihanna. I think she should look at changing her job, as she isn't a very helpful person.
June 2023 by Phil Lazenby
Very freindly and helpful as far as possible. Could not actually fix the issue but tried hard to do so and provided guidance on what to do next.
May 2023 by Steph Powell
I went into store today and from start to finish the service was fantastic ! James was so helpful and explained eveything so well. James is an asset to 02 and felt that this needed to be recognised. Nothing was too much trouble for James. Thank you so much for your time and patience...
April 2023 by Olaotan Oladitan
Went into the store today, and was QUITE impressed with the level of customer service I received especially from Cameron.Much appreciated ??
April 2023 by Martin Mortimer
Hemel Hempstead o2 staff very helpfull I updated my phone as well. I will go back to update for my virgin package thanks every one who helped me
February 2023 by shaz terblanche
Been with O2 for years, bought a new phone in the New Year from Argos, had already spoken to a certain person working in the O2 store if he would set it up for me, which he said he would. When I bought my phone in they said they SUDDENLY couldn't do it. Well stuff them, and their promises, and don't worry I was going to HQ with this....
February 2023 by Shiela Wilson
Was very Happy lady there was so helpful and quick to serve me .Thankyou I think her name was Princess
December 2022 by Helen Pearce
Absolutely fantastic service and very helpful lovely people
