August 2025 by Stephen Myers
Told I could transfer my account and would receive a payment . Went through the process and completed the steps . Them got told the payment you receive for switching is only for people who previously banked with nationwide . I went in specifically to ask if I could get this deal and she asked me a series of questions and informed me I could get this. It?s upsetting that she miss sold their product and wasted my time .
May 2025 by Stepsaz *
Nationwide has always been good at customer service and today was no exception. I went in to sort out an ISA and it was very quick and easy. Thanks.
April 2025 by karen bird
On the 15th April 2025 I visited this branch with my son who wanted to open an ISA. He waited in the queue but was told by the assistant Ella behind the desk that it couldn't be opened today as there was no one qualified to open it and that he had to come back another day. I went to the desk and spoke to the lady at desk 2 explaining to her that my son had Aspergers and I had come down especially with him as he is not always available to do this. The lady said she was not qualified to do it, I asked if i could wait and see another lady who was there and opened an ISA for myself only last week and was told yes so we waited to one side .Ella shouted I have already told him he cant see anybody what doesn't he understand. Whilst waiting another customer an elderly gentleman approached Ella with a problem and I could not believe the way she spoke to him telling him she couldn't do anything for him so please go now. She looked across at me and I said your attitude is appalling and you are much too abrupt, to my amazement she smirked and smiled back saying Thank you.she was continuously chewing gum. Another lady working there is always very helpful and said i will be with you in a minute and we went in and the Isa was opened with no trouble at all..I felt the attitude of Ella was very uncalled for and speaking to customers in this manner is very unprofessional.
November 2024 by Love 2 T
Lovely branch, people are very helpful and friendly. Big shout out for Christine always a welcoming smile. Thank you !!
August 2024 by Joanna Lovell
I went in branch this morning to transfer some money and found them very helpful, thank you! ?
February 2024 by Abu - Jaffer Ullah
Amazing staff very friendly and helpful. Very modern inside with lovely chairs and sofas to sit on
December 2023 by E Hutchinson
All the staff are very professional and friendly but most of all they have an abundance of common sense which is sadly lacking online. I always prefer the face to face experience and always find it a pleasant experience coming to the Hemel branch because of the team.
December 2023 by Steve Putman
Nationwide are a fabulous financial organisation. Friendly and helpful with an excellent range of products.
July 2023 by Sue Kay
People always so friendly & helpful, plus really nicely laid out, armchairs too.
July 2023 by Tony Lenten
Not paying correct interest on flex direct account. I plan to refer to financial ombudsman.
July 2023 by Dave Bowra
Always good.
January 2023 by andrew seaton
Donna was fantastic , it's not even my local branch but Donna picked up an overflow call to head office from myself.Donna managed to sort out everything despite conflicting info being given to her from nationwide switch team .Donna was brilliant and a real asset to the company
August 2022 by Andrew Read
Wasted 10 minutes queuing to be served only to be told by the customer assistant that she was unable to process my request to close a savings account.
July 2022 by Love 2 travel &
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
May 2022 by I love 2 travel &
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
