December 2023 by E Hutchinson
All the staff are very professional and friendly but most of all they have an abundance of common sense which is sadly lacking online. I always prefer the face to face experience and always find it a pleasant experience coming to the Hemel branch because of the team.
December 2023 by Steve Putman
Nationwide are a fabulous financial organisation. Friendly and helpful with an excellent range of products.
July 2023 by Sue Kay
People always so friendly & helpful, plus really nicely laid out, armchairs too.
July 2023 by Tony Lenten
Not paying correct interest on flex direct account. I plan to refer to financial ombudsman.
July 2023 by Dave Bowra
Always good.
January 2023 by andrew seaton
Donna was fantastic , it's not even my local branch but Donna picked up an overflow call to head office from myself.Donna managed to sort out everything despite conflicting info being given to her from nationwide switch team .Donna was brilliant and a real asset to the company
August 2022 by Andrew Read
Wasted 10 minutes queuing to be served only to be told by the customer assistant that she was unable to process my request to close a savings account.
July 2022 by Love 2 travel &
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
May 2022 by I love 2 travel &
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
February 2022 by P Corris
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
January 2022 by PeterJ
Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
July 2021 by Simon B
Extremely poor unprofessional Customer Service. Had to visit branch with ID owing to IT issue to complete an application.Person who served me stated a I looked like somebody. I didn?t find it very funny. Maybe they need to improve their ice breaking skills.The branch compared to the old branch is a lot bigger and looks very clean and welcoming.After this experience I would avoid this particular branch.Never had any issues where the old branch was located, staff were knowledgeable, fast and professional.
July 2021 by Caroline Taylor
Branch has moved now opposite Next
September 2020 by Bradley
Have to take time of work to use the bank, needs to be open longer on Saturdays and open on Sundays
September 2020 by Eve Mitchell
Thanks!very welcoming and helpful.
