December 2023 by Lez Mitchell
Brilliant service and excellent knowledgeRoss is very good salesperson could sell snow to the Eskimos..in a nice way..
December 2023 by Olay
Kali was extremely helpful today. She was very patient with myself and my elderly parents. I am extremely pleased. Thank you so much Kali. Since a lovely Christmas xx
December 2023 by Philip Nunnington
I popped in to change a ring as I had purchased the wrong size. The store looked well presented with plenty of staff available to help. A gentleman called Ross serviced me and he was friendly and polite, nothing seemed to much and then took the time to explain my purchase. 10/10 service and would have no problem recommending to friends and family !Thanks Ross.
December 2023 by R M
Pleased with my recent experience. I had my engagement ring repaired and it came back in perfect condition. Sonia was very helpful on the phone, too.
December 2023 by Simon White
I?d like to give a quick review on the experience I had today with Ross, I?m not the easiest of customer to deal with on a normal day however today was worse as I come with my 2 year old daughter who thought it was best to have some time out of her push chair.Firstly the welcome was fantastic, I was greeted well and Ross asked a few questions about what I was looking for. Once found Ross ensured I got the best price, he even made sure it fitted correctly before I left by removing 2 links. He ensured I had a warranty aswell.Thank you.Ross is a credit to your business and clearly puts the customers needs first.I will be coming again. Next time without the child I promise ?
December 2023 by Sally Hill
Always amazing service.Ross is always so lovely and helps us when we?re not completely sure what we want. 100% recommend.
December 2023 by Oneika Farquharson
Exceptional customer service in the Hemel Hempstead branch from customer service advisor Kelly.Extremely helpful and delivered such high standards of customer service in assisting me with the purchase of a personalised gift for a best friend.Such a sweet individual,God bless her?
December 2023 by Tibor Bernath
I visited the Store in Hemel Hempstead today to find a ring for me and my partner. Ross and Janine were absolutely fantastic from start to finish. They completed understood the complexity of my situation and the potential problems with the ring size and they totally reassured me and assisted me to find the best solution. I'm really grateful for their help and I 100% recommend this store and their great staff and excellent customer service. Thank you again. I'll definitely be back for more
November 2023 by Kath Hay
I went to a couple of jewelry shops and they didn't have any rings small enough for my little finger so I went into H Samuels in Hemel and wow what a difference, I had fantastic service from Lucy and Kellie and I had a ring made to fit and it didn't cost much more than if I had bought it off the shelf. Absolutely brilliant service.
November 2023 by Courtney Lee
Wonderful service. Patient whilst browsing a pulling out a number of rings, checking sizes etc. quick and efficient and ordered in for us, Janine was lovely to speak with
November 2023 by Maria Brooks
Ross was extremely helpful and knowledgeable. Helped me find the perfect watch and was on special offer to so ideal!
November 2023 by Ashviny antonys
Mr. Ross Crawley served us today and he was a pleasant, friendly man. provided us with one of the best customer service experience. I can see that he genuinely loves his job and he made our visit to the store a pleasant one. I hope he wins the best customer service award. Good luck. Hope H.samuel recognises an excellent staff like mr.ross and reward him. Thank you for the pleasant experience.
November 2023 by Gary Westley
Visited the store today, just browsing but was interested in a new watch. Was approached by a very friendly chap called Ross who was very knowledgeable and understanding. I would highly recommend and will 100% return for future purchases. Thank you Ross and team Hemel, great job ??
November 2023 by paul anderson
Really helpful staff. We got our wedding rings here. Very engaging and interested in why we were there. Smiles on faces and we left really happy. I think it was lucy but may be wrong with name.
November 2023 by Emma Weller
Janine I think her name was if I remember rightly was absolutely amazing. Such an approachable and friendly face who helped me & my partner choose multiple beautiful pieces, necklace, chains, engagement ring. Made us feel comfortable and didn?t push us to get something we didn?t want. Great customer service honestly needs recognition for how comfortable, polite and professional she does her job and makes customers feel!
