February 2024 by Bethan Roades
Closed earlier than posted closing signs. Staff member saw me try the door and hid so I couldn?t see them anymore. Myself and three other people tried entering. Would think a place such as a chemist would make the effort to make sure they can help customers until the last minute. Called them and was blatantly ignored seeing as I knew there was staff inside and they knew I was waiting outside.
January 2024 by Margareta Retsnik
Rude staff, long lines
April 2023 by zoe habibi
Great team, staff are always helpful and friendly
April 2023 by max sutherland
Good service, friendly staff and manager is always happy to help
January 2023 by Jenny Miller
They never answer the phone!!
January 2023 by Victoria V
????????You do not receive the medicines according to the prescription, the pharmacists contradict the prescription given by the doctor. They are very naughty and behave very cold and ugly. My child could die because of them, because they didn't want to give the prescription medicines.???????
November 2022 by Scafify
Visited for flu jab today and was quite disgusted by the cleanliness of the little booth we were taken to for the injection.Someone needs to mop the floor !
September 2022 by Ross Deacon
Poor service, the telephone is rarely answered. They seem to ignore prescriptions sent over electronically days in advance until you go in and ask for them to then be told it's a 30 minute wait. I might as well walk in with the prescription in hand.Yesterday I queued for my prescription to be told it was out of stock and needed to be ordered, it would be ready tomorrow afternoon. Just after I arrived back home I received the 'your prescription is ready' message. Really?!
August 2022 by Jamie Douglas
Aligned to other reviews this is an awful pharmacy. No matter if you change pick up times to AM over PM there is always a 15 min que as a min duration.I dont get after so many poor reviews why they remain nderstaffed, there is also no communication for pick up? E.g. text client when meds are ready, like other pharmacies. Instead you wait 15-20 mins for a ready in 30 mins line. Shocking.They need to get up to date with tech and service, best to go else where.
August 2022 by UHF
There always seem to be long queues in here. On my last visit I asked them to check stock before taking my prescription, they confirmed they had stock and then when they came out with it, they were missing one item!!! They said it would be in the next day and said they'd ring me (they didn't), they also encouraged me to visit anyway even if I hadn't been rung (why would you set someone up to fail like this, as it would be a wasted visit if it wasn't in). I heard nothing for a week so went back and it was there! I then found out that they'd updated the system to make my Doctors send my prescriptions to them, I asked them to remove it which they said they had, then a week later I visited my Doctor again and asked them to confirm if they were still listed for prescriptions and they said they were so I had them removed and will never visit again. Poor and slow service is one thing but trying to make your prescriptions come to them so they can have more business without your approval is out of order!
June 2022 by jose cuesta cester
No picking the phone, always busy and vey poor empathy for the clients. They just do not care.
May 2022 by kalpana gokularaj
Noone ever answers calls, medication even on repeat is always delayed. No messages sent to say medication is ready, service is going downhillI've been waiting seven days after gp sent prescription to them. Long ques and no communication, rude staff and blady pick up the phones!!!!! Absolutely ridiculous rubbish service
May 2022 by pdftnss
Terrible service. Preciptions never ready on time and wrong tablets. Shouldn't be allowed to distribute medicines.
April 2022 by Rowenna Monks
Shocking service! They never answer the phone which leaves me no choice other than to queue to get an update on my prescription - which is never ready. This week I queued for 20mins to be told I'd have to wait for an hour for my prescription to be made up. I decided to return on the Saturday to collect it, my husband went for me as I'm heavily pregnant, he arrived a few minutes before the store closed to collect my prescription which we were assured was going to be ready and the store assistant refused him entry!! Leaving me without my diabetic medication over the weekend! Their text messaging service has also never worked! I'm finding another chemist!
April 2022 by caroline Mahoney
The staff are great for them I would give 5 stars but this is for management. If I treated my team the way you do I would be fired. Yesterday Saturday 25th March 2022 there was 1 pharmacist and one lady to serve everyone. She had not even had her lunch as this was used up by entering the prescriptions on the system. I suggest you get more staff, to cover the shortfall so as your team are not run down, stressed and at breaking point, as you may lose the team you have and that would be awful for you and the people who use your store