December 2023 by jenni bradding
Open more tills its heaving only 3cwere open 15 minute wait
December 2023 by David Bond
I was collecting a 'click and collect' item ... the delay was minimal ... !
December 2023 by pvp
Best store and friendly employees. Do all my shopping here.
November 2023 by Helen Y
Asda Hemel Hempstead - first and last visit. Upon arrival there were no big trolleys, so we had no choice but to use a small one. The location of items in store are so located in random places no organisation very hap hazard, it takes longer to shop as you find yourself walking round and round in circles! We got to the check outs to find there were no trolley check outs open. When I asked why at the basked / small items check outs I was told very rudely "no staff". My daughter and I were forced to painstakingly scan our items individually via the self scan till, pack them encounter a bagging error almost every time of which we had to wait a long time for staff to notice (my daughter had to walk to the cashiers who were having a chat instead of serving customers to ask for assistance on several occassions) . Chatting about how they couldn't wait to go home!About half way through scanning our large shop items (where we had completely run out of bag /shopping space), we noticed a trolley checkout was opening up for a customer who had less than a quarter of shopping we had when we initially joined the self check out queue!! Shocking on many levels staff unhelpful and disrespect towards customers. It used to be "the customer was always right", this was definitely not the case in this store. Why when I asked for a trolley checkout to be opened was it not? This would have allowed customers with less goods to use the self checkout we were using due to our ful shopping trolley and allow the queue to be shorter / less waiting time for other cusromers! We have been to several Asda stores and have NEVER experienced a lack of customer service / respect like this. Utterly shocking! A 1 hour shopping trip turned out to be 1 hour and 30 minutes - 30 minutes spent scanning items, waiting for "bagging alerts" to be rectified and packing our items. Absolutely shocking!
November 2023 by Helene Y
Asda Hemel Hempstead - first and last visit. Upon arrival there were no big trolleys, so we had no choice but to use a small one. The location of items in store are so located in random places no organisation very hap hazard, it takes longer to shop as you find yourself walking round and round in circles! We got to the check outs to find there were no trolley check outs open. When I asked why at the basked / small items check outs I was told very rudely "no staff". My daughter and I were forced to painstakingly scan our items individually via the self scan till, pack them encounter a bagging error almost every time of which we had to wait a long time for staff to notice (my daughter had to walk to the cashiers who were having a chat instead of serving customers to ask for assistance on several occassions) . Chatting about how they couldn't wait to go home!About half way through scanning our large shop items (where we had completely run out of bag /shopping space), we noticed a trolley checkout was opening up for a customer who had less than a quarter of shopping we had when we initially joined the self check out queue!! Shocking on many levels staff unhelpful and disrespect towards customers. It used to be "the customer was always right", this was definitely not the case in this store. Why when I asked for a trolley checkout to be opened was it not? This would have allowed customers with less goods to use the self checkout we were using due to our ful shopping trolley and allow the queue to be shorter / less waiting time for other cusromers! We have been to several Asda stores and have NEVER experienced a lack of customer service / respect like this. Utterly shocking! A 1 hour shopping trip turned out to be 1 hour and 30 minutes - 30 minutes spent scanning items, waiting for "bagging alerts" to be rectified and packing our items. Absolutely shocking!
November 2023 by Annette PEEL
Never got there Pilsner lager very annoying!
September 2023 by Sj 333
Always get what I need and very helpful staff
August 2023 by Karen Ballantine
Decent Asda - not huge but has a reasonable selection of clothes along with all the food that you would expect. Friendly and helpful staff
August 2023 by flipflopslittleone
Don't buy any gift card from here! They are ripped off and when it doesn't work, you can't return to them! Staffs very unhelpful and doesn't try anything to help! Very disappointed, when uou paid the money to buy the card and when it doesn't work, THEY JUST TELL US TO GO TO HELP OURSELF!!I don't now which Twitter or Facebook accounts should I go for? Asda Hemel Hempstead? There are no options to sent any inbox messages on Asda Hemel Hempstead account! I don't know what to do because your staffs is just tell the customer to "go to call Google and find something by yourself!
July 2023 by Karol France
Waste of time waiting for bottle of alcohol 30min!!!!
July 2023 by Karen Varti
Really poor access for mobility scooter;you have to go up the one way traffic lane AGAINST cars who look at you as if you are crazy;SORT it, Please.
June 2023 by Anders Berggren
I have ordered 4 times from here. 4 out of 4 orders had missing items. They have not got it right a single time. Also last time I didn?t even received my refund back. The service can not get worse. They are bunch of thieves at this point.
June 2023 by Roger Taylor
Customer service deal take over 5 minutes everytime eacen if their is 1 customer chatting away to friends and are so rude about it .it's a joke
May 2023 by Tom Fleming
Good choice of produce plenty of parking including disabled,Can be a long wait for the cigarette counter as they only have one person on it who has to do returns and parcel drop off and collections this is very annoying and should have a staff member to do returns/parcels and another to do cigarettes and vapes that way you would have more time to do your main shopping and not have to run around leaving stuff behind because you haven't got time so you will get it when going to another shop like one of the many Tesco in the area.
May 2023 by Ruwan Dias
Rubbish customer service. Very rude and disrespectful. Staff were not nice and rude to kids and their rude points had no logic behind them.
