September 2025 by Naddd
Grey was incredibly helpful to me and my mum when we were trying to pick what to buy. Her knowledge of the perfumes was impressive, she knew exactly what to recommend according to what we were looking for and could recite all the ingredients of each perfume to us off by heart. It was inspiring to see her passion for this industry and made our experience so much better.
July 2025 by Erika Withers
Jo was so helpful in helping us find my boyfriend a new aftershave. Nothing was too much trouble and her service was excellent! Thank you
February 2025 by Abdullah Saif
Offers a wide range of fragrances with reasonable price points
November 2024 by adnan ghulam nabi
Friendly staff specifically Alana. Great stuff..
May 2024 by Ben Hazelwood
Great place to buy from
May 2024 by Atlee Gurjao
Alana always does a great job, she is incredibly helpful and friendly and always delivers great customer service. It is a pleasure to visit this store to buy any fragrance. Definitely recommend this store as it has very friendly staff and it is one of my favourite fragrance stores as they never disappoint.
May 2024 by Michelle Crabb
Sunday 12th May Matt and I popped into The Hatfield Galleria 'The Fragrance Shop' Shadia and Hannah were wonderful, helpful and amazing people. We purchased the miniature set of the Moschino - just because they are so darn cute for my birthday! Thank you girls for a wonderful shopping experience ?
March 2024 by Kasra Z S
Alana the store manager was amazing, spent plenty of time going through options and with her help, bought the perfect perfume for myself
October 2023 by Rob Oli
ZERO STARS.My experience here left a deeply bitter taste, and I genuinely feel as though I've been had.Their Returns Policy - will refund or exchange if you have have a receipt and if the product you're returning hasn't been opened. Fine. But there's nuance to this story.I pop into the Hatfield branch. I choose an aftershave - a trusted brand. Shadia now turns on the hard sell. Before you go, try Ikon. Their fragrances are good quality and last a long time. One of them even smells like Creed but is a fraction of the price. Why so cheap, I ask? Because it's not a brand. Buy this and you won't regret it. Ok. As well as the branded aftershave, I take two small bottles - the Creed replica and another scent from Ikon.- Receipt. I give her my email for the receipt. But it doesn't come through. Check junk and nothing. I ask for a paper receipt and am told that I should receive the email - it just sometimes takes a while. So I trust her and I leave.I get home. Try both fragrances and they're just not as advertised. Terribly synthetic smell that gets worse as it settles. One of them gave me a rash.I decide to keep the branded fragrance and take back the two Ikon bottles. 50 quid is still 50 quid. I return a week later and she recognises me. I have no receipt and the two bottles have been opened.Now, I have no receipt because the receipt you promised would come through did not come through. And how was I supposed to know that the fragrances you talked me into buying would give me a rash without opening and trying them?Terrible experience - and one I'll just take on the chin. But I learned a few lessons.1) Insist on a receipt - and if they don't provide paper receipts and instead send by email - do not leave the shop until it's in your inbox. Don't trust the people serving you.2) If you want Creed, buy Creed.3) When you try a fragrance, get a sample. Shadia sold me two scents that seemed fine on the little strip that she sprayed them on but were disgustingly synthetic as it settled on skin.4) Stick to what you know and the brands and scents you know - otherwise you'll end up 50 quid out of pocket for a fragrance you won't and can't use. Thanks Shadia.So, 1) Had I received your receipt as promised, I would've had a receipt.2) How was I to know I'd get a skin rash without opening and trying?
October 2023 by Hellen Bee
I dont know the tall guy?s name, but he sure knows how to describe perfumes. professional bro indeed!We bought eventually 2 mens perfumes from wembley fragrance shop branch couple of hours after but only thanks to him!
October 2023 by Bradley Leathers
Shadia was super friendly and helpful! Was able to really try out what I was interested in and make the perfect informed decision!
February 2023 by Herman
Excellent service from the ladies! I usually visit the Watford store but the service levels had dropped massively, which resulted in me visiting this branch at The Galleria. It was such a pleasant experience and I will be back for more perfumes! Highly recommended to anyone who needs help finding their next fragrance!
February 2023 by Chirag M
Great friendly staff, very welcoming & helpful. Would visit again, thank you!
February 2023 by Henry Hadaway
Today I visited the Hatfield Branch and received excellent service from Shadiah. It made the purchasing process enjoyable.
July 2021 by Harris Khan
Arvind was really rude and started shouting . i would not recommend this fragrance shop. avoid it.
