November 2023 by Alan Hamer Bikeman
From the moment I walked in I was met with a warm friendly smile and received professional service
November 2023 by Nwadiuto Ndibe-Okoye
Customer Service here is horrible! I have had two extremely poor services here and does not look like they are going to change. So I've learnt my lesson, not going back and won't recommend. The Doctor I saw was quite professional but the rest of the people, especially those at front desk or those who answer the phones need to do better and get some training. Please don't ask me to fill any feedback forms because I already did over 2 weeks ago and was told I'd be contacted within 24 hours.
November 2023 by Andreea-Dana Angiu
Poor customer service .Diagnosed with advanced eye cataract and refusing of referral further by Vijay Shah.
September 2023 by Shanice Allen
Very poor customer service at this Specsavers branch!My partner bought a pair of glasses last year which he felt pressured to buy from a pushy saleswoman. He has barely worn these glasses and the frame has already broken. Tried to take it back to the branch to repair they said it's unrepairable. The guy that served me was rude and told me to through it in the bin myself. Would avoid this place like the plague!
August 2023 by Reza Fard
Excellent staff excellent serviceWarmly recommended.
May 2023 by isha shania
I can never complain about the expertise of the team members and the optician who did my eye test..Been using specsavers for so many years!!Glasses were perfect and price reasonable as well.The staffs doing a good job Mr viejay ,the manager hayli and the lady who attended me i dont remember her name she got a lovely smile and is very friendly
March 2023 by Kimberley English
After making an appointment for a contact lenses and having constant dddconversation about contact lenses during my appointment I was then given a prescription. The lady mumbled to her colleague and the the colleague start to show me glasses I then said it was contact lenses I needed and I get my prescription online. To cut a long story short she wastedmy time and had no intention of the appointment being for contact lenses. Would never go again poor service and have nothing better to do than waste peoples time.
December 2022 by Perrenze International
I?ve an eye test yesterday. The optician Mr. Vijay is very helpful. He explain so much things, suggestion and do the eye test very detailed! The experience in eye test was very satisfied! Highly recommended!
November 2022 by Dan Escott
Welcoming store: didn?t wait long at all, staff members were friendly, informative, and altogether helpful. Thank you!
November 2022 by Erle Durham
I found Specsavers at Hatfield Helpful and Thorough to make sure I got the Best for Me. Thank You
October 2022 by jacqui reid
Terrible service. Would have given minus stars if I could. Ordered glasses and when they arrived, despite ordering & paying for extra thin lenses they were so thick and numerous attempts to put it right. No comms, no contact. I had to do all the chasing and never an apology. AVOIDI see you have responded What details would you like? You weee given numerous chances to remedy the situation without corresponding with me at allIf you want to call me I am happy to listen
July 2022 by A A
The staff I encountered were helpful and efficient. Fast service, what I like. Great offers as well.
March 2022 by Maria Prisciandaro
Absolutely happy with my Liberty glasses, the service and the professionality
February 2022 by John Hill
very happy with the glasses, best varifocal lenses i have had
August 2021 by Janhavi Menon
I had a specs with lost screw so the specs hold was separated so I went to get my specs repaired at hatfield specsavers. The lady who took the specs for repairing the specs instead broke the hook where the screw should have been installed. When she came back with the broken pieces didn't even offer any alternative or compensation for the loss she cost me as now I can't use that specs anymore. I have another specsavers specs which has a loose hold I am afraid to go there again to fix it due to the previous experience.
