October 2024 by prime electronic
Very bad behavior with customers I don't come again
September 2024 by SM
Visited today after a trip to the theatre in Hertford, we rarely go to pizza express but thought we'd try it out for once. The greeting at the door was warm and we were sat down promptly. The restaurant wasn't busy, however it did take some time for someone to come up and take our order. We had a seemingly pleasant waitress take our order but forgot to take our drinks order so we had to call her back. The food was brought out after a reasonable 20 minute wait. The food was ok, it was hot and tasty however the service was lacking very cold, impersonal, after our initial greeting, we never spoke to another person after the food was brought out, no one checked to see if we were ok, or ask us if we wanted more drinks. We didnt leave a tip for that reason. We paid for food, we got food and that was it.
September 2024 by Carolyn Shannon
Came in on a Thursday evening with my 10yr old. Took order (asked for it all to be cooked right away as we were in a rush) fine, got dough balls in 3 mins from ordering. Then nothing asked about where our meals were (mind you only 5 tables in the whole restaurant so dead), about 25 mins later? watched as kitchen realised they never made the meals for us so they rush to put something together in the over. Server says sorry pasta takes a long time to cook! I said BS! Finally got food at 48 min after order?. Not happy!
September 2024 by Sophie Brooks
Great vegan options
September 2024 by mihaita medre
Maxim was such a great gentleman while serving us, Judit done the pizzas on point
100% recomend it :)
August 2024 by Lou Paris
Lovely staff and great food .lots of free goodies with the app too
May 2024 by Laur Ionut
The young lad manager should be fired, what a joke he is ???
May 2024 by Keval Shah
I?m a regular customer and can confirm the staff are very friendly and helpful. Food is fantastic too
May 2024 by Heyy Heyy
Very bad experience especially waiters have no respect at all. Specially one guy he behaves if you want , you eat iam not bothered
February 2024 by Hiba Malik
Love their honey doughballs and over all nice
February 2024 by Hannah Pestaille
Great food and attentive serviceDietary restrictions: Getting a gluten-free pizza base was no problem.
February 2024 by Isi Genn-Bash
I took my family here recently which included my elderly father and 3 year old daughter. We received excellent service from our waitress, Anna, she really took great care of us. The food was great as ever, but in particular the staff were really kind and helpful.
December 2023 by Gavin Freedman
We often go to Pizza Express at the Hatfield Galleria. The food is lovely, the staff are always professional (especially with my wife's food allergy), along with being friendly and smiling and always accommodating with birthdays etc.Kid-friendliness: The staff are great with kids and always have worksheets and colouring pencils for them.
December 2023 by K K
They tried to rob me today. Went there as I had a voucher, which was a gratitude from my employer. The staff made a photo of my voucher and announced that it isn?t accepted by the system because it was bought using invalid credit card. What a nonsense. After I challenged that, oh miracle it worked! Not sure what?s the point in that, perhaps they were planning to use the pictured voucher if I wouldn?t challenge that but that was my last visit there.AVOID!
December 2023 by Michael Leadbeater
Probably the best service we have ever received. Very friendly and lovely gentleman Goran. Superb.
