October 2023 by julie rose
No one at the till !!!!! looks like staff were faffing about chatting ,food in trolleys in-between Isle, think there must have been a fridge breakdown?. but staff chatting away and sitting down around it . Don't think I'd rush back to this Iceland again not a good look for a shopper.
June 2023 by Liz pullman
Shame I can?t leave a zero * you need to train your staff in customer service and/ or manners. The conversation I had at lunchtime with the gentleman on the till was A) him. £4.67 do you want a receipt B) me no thank you. A) him . ????? zilch !!!! No please or thank you ! Nothing. May I suggest if you don?t like your job get a new one. A please or thank you goes a long way. After all it?s us customers buying in your shop that contributes towards your wages.
May 2023 by Emma Terry
Inaccessible! Can't get into the shop unless you're able bodied or without a pushchair. The barriers prevent this and you cannot walk around the checkouts like you previously could because the staff have pretty much blocked these off too with promotional boxes.
April 2023 by hugh wilson
Went instore yesterday (friday) done my shop asked for delivery there were no slots left, I was absolutely fine with that, and was offered delivery today (saturday) between 12 and 2pm which I was more then happy with. 2.30pm Sat waiting and calling the store for over an hour for it to be continously ingaged, my husband then had to walk back to the store a 20 min walk, to be told we can deliver tomorrow (sunday). Wasn't offered no compensation at all. No apologies, no let us find out whats happened, They cancelled my order and now have to wait 3 working days for a refund. Never again Iceland, I have mental health issues and you sure took me too a place I never wanted to revisit!!
April 2023 by Tracy Lawton
Went instore yesterday (friday) done my shop asked for delivery there were no slots left, I was absolutely fine with that, and was offered delivery today (saturday) between 12 and 2pm which I was more then happy with. 2.30pm Sat waiting and calling the store for over an hour for it to be continously ingaged, my husband then had to walk back to the store a 20 min walk, to be told we can deliver tomorrow (sunday). Wasn't offered no compensation at all. No apologies, no let us find out whats happened, They cancelled my order and now have to wait 3 working days for a refund. Never again Iceland, I have mental health issues and you sure took me too a place I never wanted to revisit!!
January 2023 by Srinivas Sarangi
Can get pretty busy in the weekends. But really clam in the week days and great offer regularly. I just felt more staff is required so that we can clear our questions more quickly.
October 2022 by Bilal Fawad Khan
It's a Good Store where you can frozen foods at a reasonable price.
July 2022 by Patricia Marie
Long wait they need more staff on tills
May 2022 by Kieron
Your site says Hatfield Iceland is open at 8am, your site also says its open,but its not open until 9am, it also says it on the door.as I found out by going there at 8am.
May 2022 by Gary Roberts
Easy to shop in and good value for money
January 2022 by faith
You will find all sort of frozen foods. Their Duck Rolls are tasty ?
December 2021 by Yvonne Hutchinson
Went this morning g for last few bits more than I really went in for got to till and asked if I wanted delivery this was 12 o clock it was delivered by 1 such lovely service on Christmas eve as well as rest of year
August 2021 by Alan Hamer Bikeman
Really nice visit to Iceland,The shop is nice and clean,plenty of choice and with a very polite and helpful cashier
July 2021 by dean turner
Great food deals for hungry children.
June 2021 by Margaret Healy
Good value products.
