March 2025 by Emma Pearce
It was freezing in-store. Everyone was sitting with their coats on. I was going to get a second drink as I was waiting for a movie to finish at the cinema before collecting my kids, but I was so uncomfortable I had to leave the store. I asked a member of staff to either turn up the heating or turn off the air-con but nothing changed.
March 2025 by Anotte Quick
very helpful staff. they brought our food to the table.
March 2025 by Galia Vasileva (Gucci)
very dry muffins i was choking the whole time couldn't even tell if the glasses were clear glass because they were filthy as hell, sorry but i will not go there second time
March 2025 by Angela King
Nice coffee shop shame that the rest of the Galleria is so short of a restaurant that serves hot meals ?
January 2025 by Joan Browne
Staff were great serive excellent only problem not enough choices like wholemeal sandwich with plain filling example cheese or toasted cheese they all have extra foods inside
January 2025 by Cheryl Sethi
I am a regular here, I love the coffees and the staff, however there?s some new staff members who are very rude, they looked Asian, one tall and short guy, both spoke very rudely to us, but the rest of the team is lovely.
December 2024 by Jon Spencer
Went for a coffee with a friend, we both had a Latte's, my friend ordered a Minced Pie & I had the Lemon Tartlet. The Mince Pie was fine but the Lemon Tartlet was completely inedible due to the excessively high sugar content! I'm a big overweight chap who likes his food & having returned from touring France & Spain for 3 months, your Tartlet looked very similar to something sold in France & made with Sicilian Lemons. It tasted very 'lemony' in fact perfect however, the sugar level was so high both myself & my friend were unable to eat it! Never have I turned down an item for being too sweet but this could be medically dangerous to any diabetic. A waiter asked if everything was OK & I explained that I could not eat the Lemon Tart, he apologised took it away but did not refund my money or offer alternative, he just took the Tartlet away & I said I hope that you are going to refund me, no reply came back! This is completely unacceptable food & also unacceptable customer service as the goods were inedible & below an acceptable standard. As an ex Service Manager myself I feel the standard of service & food was well below acceptable standards & some form of notice on the high sugar levels should have made it clear to me what I was buying. Having stood at the till awaiting my order we were off-handedly "told to stand over there" while we waited for our Luke warm coffees & Tartlets, not very customer friendly as they were not even busy. Over £12 for a very unsatisfactory purchase along with poor customer service & sub standard food. A sad reflection of poor quality food along with poor service & a management who could not care less when a customer complains!
Dietary restrictions: Poor, Lemon Tartlet with excessive high sugar content.
Parking: Located inside the Galeria on the ground floor.
Wheelchair accessibility: Yes.
December 2024 by Petr M
The longest ever queue for a cup of coffee. Coffee itself was good and the guy
s were helpful but there were only 2 of them during the pick time and with all the click and collect queue jumpers it was not an enjoyable experience
November 2024 by Naomi Banks
Clean and tidy with friendly staff.
July 2024 by TIM 2004
Great team and customer service, keep up the good work.
Vegetarian options: Cross buns and biscuits
July 2024 by Kobus Fourie
Great service
Nice and clean
Well sone
June 2024 by Elspeth MacCallaugh
As I am disabled and not from the area..Nothing was a problem to the staff. Bringing me my coffee etc. Lovely friendly
May 2024 by Pebbles 016
Friendly, helpful staff, quick service.
May 2024 by Joanna Zaremba
Excellent service as always. Plus made my morning much better. Well done for the morning team today!?
May 2024 by Adithya Saseendran
I just came here now for a morning coffee and the server was so so so pleasant and she was really friendly! I come here all the time and it's surprising that i haven't seen her before. She just made my whole day 100X better! I'll definitely come here again! ?????? Favourite spot in galleria!??
