November 2023 by Donovan ?Donny? Clarke
Staff are friendly and knowledgeable. I would definitely go back.
August 2023 by Neale Stoffberg
A perfect place to browse and buy electronics...and the warranty is exceptional and always honoured.
July 2023 by Derek Bridgman
Wasnt going to buy anything, however the staff were so friendly that we chose to purchase something. Good customer service is becoming rare. This store should be an example to the other CeX shops staff.
July 2023 by P20 JOG
Lazy staff and liars.Great location and great stock but when you don?t have good staff to sell such items isn?t really a great combo
July 2023 by Hi I'm George
If you have a phone number posted, use it? I wanted to call and ask for something because I didn?t want to wait for an email response and the robot told me to either email or send a message on Facebook?
June 2023 by Adam Simmons
Sometimes take items into the store to sell but recently I've found the staff to be quiet lazy when it comes to testing products in the timeframe they say. Today I took items into the store to sell, bearing in mind the testing shelf was empty. Was told it would take an hour and they would call to let me know followed by an email. 4 hours went by and no contact, I reached out to customer service but no reply. This has happened a lot recently and starting to regret selling to this cex store. No professionalism, will probably get told some excuse that there is a backlog or very busy. When it's empty in store the staff just stand around and don't seem proactive.
June 2023 by M4RC0
Wast of time I bought AirPods Pro?s from apple in Watford and had the receipt and serial number so they could check that it was real and the man said it wasn?t real without even checking absolute waste of time and terrible customer service
May 2023 by Andy Slater
Served by a very friendly and helpful young lady
April 2023 by Gary Zouvani
Unfortunately the staff couldn't find the card for the game my 6 year old picked up of the shelf, so he was upset. On the plus side we found it on another retail outlets website for nearly half the price
February 2023 by Simon G
At Cex Hatfield Galleria I purchased two blurays within under 1 minute my wife informs me that one has already been purchased. Manager point blank refuses to give me nothing but a voucher for £2.50!! really? Really poor customer service and completel lack of aftercare. Obviously a simple error doesn't matter to them at all and hard luck attitude is given. In this day and age where customer services is everything in running a business Cex Hatfield they could really learn a valuable lesson.
May 2022 by Jessica West
Sold my iPad and was told the money would be in my bank the same time the next day, and still hasn?t gone through ? still waiting for payment, I might aswell get my iPad back and take it elsewhere
March 2022 by Wick
Friendly and helpful staff. Had no issues going here. Great little shop.
February 2022 by Nadz Millz
Very helpful staff. Did not have the item I needed, however, the staff went above and beyond checking to see if it was in stock.
February 2022 by Kyle Anderson
Fantastic customer service. Scott was amazingly helpful and very friendly would definitely go here again!!
December 2021 by Omotola Abosede
A good place with some really nicely used products in great conditions for sale, esp tech and gaming items. Nice environment too, easy to spot out... You can easily sell out your cleanly used products too.
