December 2023 by Elisa B
Possibly the worst pharmacy on the planet. I've been prescribed some medication to take regularly. 3 things in total. I need a monthly prescription. Over the period of 4 months there hasn't been a single time in which they were able to order and get all I needed on time. They said to me a couple of times "everything has been ordered and it'll be ready for collection on x day". I go on that day and not only the medication is not ready but it hasn't even been ordered. So they order it and I wait and wait and then discover they only ordered 1 of the 3 things I need. Then they blame the GP who hasn't sent the prescription. Basically I ended up having to buy what I needed on Amazon twice because they could not do their job. Now they stopped requesting prescriptions to GPs and obviously didn't bother to tell anyone. So I went again a week ago to pick up my prescription and obviously they said it hasn't even been ordered. Not just this but staff is generally very rude, unhelpful and when I call they never ever pick up the phone. The pick up and hung up. Just what you need when you are already dealing with illnesses.
November 2023 by Priti Menon
If you have anywhere to go, don't step into Boots as you'll be there forever. Never anyone on the counter. Hardly any stock available. Overpriced. Wish there was a Superdrug in town!
October 2023 by Emily Curtis
Lovely staff, just nowhere near enough of them to serve the demand leading to long queues and closure times.
June 2023 by Neil Williams
Amazing service, lovely greeting, wonderful smile, received medications very quickly! I am very happy with the staff! Thanks, Neil.
April 2023 by eustace plimsoll
Terrible service. Each customer takes 6 minutes to serve. 2 minute break in between. For the 4 the customer that is a 24 minute wait. One very poor person on the counter. Urgency is needed.
April 2023 by Jaime lechtig
Place is very warm but it was Saturday afternoon and waiting for to pay at the cashier was Long.
April 2023 by Sabrina
Saw loads of other similar reviews saying how appalling the service is at the pharmacy in this store. There?s a lady behind the pharmacy counter that is extremely rude and dismissive towards customers I was waiting in the line when I heard her talking down to customers with an attitude, does not even look at you when serving and a lot of things are always out of stock here they just throw your prescription back at you and tell you to go get an alternative, no useless information at all. Shelves are always half empty, nobody serving at the counter, always seems like there?s a lack of staff. Avoid this branch!
February 2023 by Luke
No one serving 5 staff at the pharmacy 1 guy on his mobile and only 1 person serving. 12 people in the queue and a wait of 45 minutes to get seen what a joke.
October 2022 by Elliot Rowe
Everytime my girlfriend goes into this pharmacy (3 or 4 times now) the manager/head pharmacist is rude, dismissive and unhelpful.She clearly hates her job and maybe should find a new vocation.
August 2022 by Rebecca Plain
You expect great service from such a well known British institution. Well, not from this this branch! Waited 20 mins in a boiling hot shop with a poorly child with a temp of over 39 degrees for them to tell me one part of the prescription wasn?t in stock (why not tell me straight away before dispensing the other item so I could decide to go elsewhere??? I suspect it?s a commercial decision, so they get the income) and they didn?t know when it would be in stock. They gave me one item and a slip for the other item and said if I could find another pharmacy who had it in stock they would reprint the prescription so I could get it elsewhere. Finally found another pharmacy who had it in stock, so went back to Boots to get the print out. Was then told that they couldn?t split the prescription (which another member of staff had advised! They could) so I offered to hand back the first item they had supplied so I could get the whole prescription reprinted. The other pharmacy then didn?t have both items but luckily they offered to lend one of the items to Boots so I could complete the prescription. The rude lady saw that I was back for a third time, and despite a queue of about 6 people forming decided to have a chat to one of the customers about holidays. 15 mins later and she finally acknowledged me, telling me that the item supplied previously was thrown away, but I could have it back if that didn?t bother me. I was so fed up by this point and just needed the medication for my poorly child that I said it was ok. Another 10 mins passed and she came back to ask if I wanted the medication made up! Maybe it?s just me, but is it not the pharmacists job to make up the medication for the customer??? Another 10 mins went past and I finally was able to leave but I will never shop in this branch again. Would have scored zero stars if possible.
July 2022 by A A
There?s never anyone working at the counter or shop floor, queues always long because not even one member of staff to be seen. There?s plenty behind the prescription counter though, they just glance at the queue and carry on with whatever little thing they?re doing. There?s only one reliable staff member called Wendy, but I think she?s the only employee at this point to be honest. That one star is for her, otherwise it would be a 0.
June 2022 by sharon youtube
Hands down the worst boots ive been to. Couldn?t even understand the man in the pharmacy. Never enough staff. Never answer their phones. Avoid if you can
June 2022 by Antoni
Its a boots. So not much to say except it was pretty dirty when i was there.
May 2022 by Tasha Baxter
Absolutely disgusting for Boots pharmacy. I have had to wait 3 months for my son medicine and when they eventually prescribed it the date was expiring in the next few weeks. When I try to call them the phone is always engaged and the staff are always on lunch break.
April 2022 by Gordon Walton
I've waited nearly a month for a prescription which was supposed to be renewed automatically. No explanation from them as to why its late. The pharmacy randomly closes between 2 and 3.30, which makes it much harder for me to get there to pick up prescriptions, as I really need to go in the afternoons when work is quieter.
