February 2024 by Robin
Absolutely shocking. Avoid this brach at all costs! There is a bald bloke that is really rude but I recommend other branches. There was a substandard service where a key that had been made by the branch snapped within 1 month of purchase. I hoped to have a conversation about this and he tried to prove this was misuse and didnt believe how it happened. On asking for his name to take it further he gave me the fake name of Peter Peterson and made no pretence in hiding that this was a fake name. The entire time there was no positive reaction to solving the problem only disbelief as he continied to cash up for the end of the day. Would not recommend and especially if you get Peter peterson, say hello. They use monkey metal and will not standby their quality. Good luck if their keys break off in your locks!
January 2024 by Ian Sheridan
Very disappointed with this customer service. ?Put it on social media, I don?t care? was the response from Tony. Said they could swap a buckle over on my leather belt, snipped off the buckle from the good belt and wasn?t able to fit the other buckle. Ruined a £40 belt with no remorse. Why say you can do it, and when it doesn?t work, turn around and say that they don?t really do belts. Asked for an alternative belt that they could fix it onto, nothing apart from ?I don?t care?. Not what I?d expect from a shop that serves the public, really disappointed with this.
November 2023 by MW4508
Rude and unhelpful. Went in to get some more watch links taken out as didn?t get enough removed when visiting a different branch earlier that day. I was told it needs to go to a watch hospital to get fitted or sent back to the manufacturer. Assistant denied that Timpson would have done a link-removal with my watch, despite one doing it earlier that day, and having done it with every other watch that I?ve ever owned - same brand and different ones too.Took the same watch to a Timpson?s in the town over and the sorted it no hassle.
August 2022 by francoise aktash
I have always been impressed with the service at Timpsons. They are always polite, eager to help and have done so on many occasions. I would highly recommend anyone using Timpsons for their repair services. I have had shoes repaired here, bought insoles and shoe polish and have most recently had my handbag repaired when the handle broke! ?
August 2022 by Nick Frost
Timpsons Harpenden - Tried and quoted to charge me £54 to replace my watch battery - went round the corner to BJ Copestick jewellers and got it done for £10 including battery! So close to being ripped off!
June 2022 by EP W
Awful service. Very unfriendly and surly, rude!
May 2022 by T Copeland
Best shop on the high street, always happy with my shoe repairs! 5 shiny stars!
April 2022 by Ashleigh Richards
Extremely Helpful! cut my keys very fast, and they worked first try! Very helpful when i needed new heels on my favourite shoes, and i was able to pick them up the next day! Fantastic Service, 10/10!
March 2022 by ANDY STROWMAN
The Head Office is where the star quality is. When it comes to Customer service and caring. What they do for charity is a sound example to others. Please buy their little cartoon books which are magnificent.Eg "How to bring up a child good after a difficult start.
September 2021 by Kathryn Robbins
Excellent customer service. No charge for fitting battery to watch which turned out to be broken. Thank you!
July 2021 by Jo Menczer
Extremely rude and aggressive attitude.l have learned l am not the only person experiencing this. I would never consider going into this store again and have reported the matter to head office, please do not allow this man to intimidate you regarding any issues within the store report instead
July 2021 by Mr C
Really polite and helpful staff, they always do a good job.
September 2020 by Marten van Wezel
Friendly and helpful. I brought in a pair of sunglasses (since it only needed a screw) and they fixed it for free. Small gesture but appreciated. Other work they did for me was perfect too.
August 2019 by Melissa Clarke
Very fast service and attentive staff. Great key cutting service experienced and will certainly return for more when needed.
