November 2021 by Anna Atherton
Very poor customer service in this branch today. I queued for 15 minutes due to social distancing - completely understandable - to be rudely told that I couldn?t deposit my cash/cheque in the branch, I had to use the machine outside. No explanation as to why, the signs on the door say you can do either, perhaps it?s the type of account I have but that?s all she needed to say. I wasn?t offered any help with using the machine outside, which I haven?t done before, leaving me worried that I had messed it up and lost what is a large amount of money to me. I know everyone is having a difficult time at the moment but their staff still need to treat customers like people; there are signs up everywhere asking us to treat staff with respect, it would be nice if they could do the same.
November 2021 by AL PAT
I love this branch, as its so easy to parking front road, side road, on the back road , no traffic wardens, free. Once inside , the staff are ALWAYS smiling and happy to help.i like the simple set up and private rooms.thanks HARPENDEN.AL wheathampstead....
September 2021 by EXPAT AL (al)
I love this branch, as its so easy to parking front road, side road, on the back road , no traffic wardens, free. Once inside , the staff are ALWAYS smiling and happy to help.i like the simple set up and private rooms.thanks HARPENDEN.AL wheathampstead....
July 2021 by Anna Taylor
Very poor customer service in this branch today. I queued for 15 minutes due to social distancing - completely understandable - to be rudely told that I couldn?t deposit my cash/cheque in the branch, I had to use the machine outside. No explanation as to why, the signs on the door say you can do either, perhaps it?s the type of account I have but that?s all she needed to say. I wasn?t offered any help with using the machine outside, which I haven?t done before, leaving me worried that I had messed it up and lost what is a large amount of money to me. I know everyone is having a difficult time at the moment but their staff still need to treat customers like people; there are signs up everywhere asking us to treat staff with respect, it would be nice if they could do the same.
