November 2023 by Pedro Stephano
The hours are way too short for such an important role. Way too short. Please fix that. 0800-1000 is ridiculous imho.
September 2023 by Adam Rayner
The hours keep on changing.When staff cannot be bothered, they have absenteeism, and the counter is treated as being as unimportant as mere customers.Just closed...always closed. . After the latest time going to find a closed door, AGAIN. I am done. Really... just avoid it. They hate you...they do not care. They do not want to help anyone on any way.. you are just an irritant. Hateful, vile place, filled with miserable workers. Wish I could make it NIL.AVOID.
February 2023 by Miriam Popa
Time slot is only 8-10am every day, including Thursday. No PM slots, google image is outdated! But staff are lovely and speedy service
December 2022 by Iain Rimmer
Always friendly and helpful when I have had to pick up parcels
November 2022 by rzv
1 star just for the opening times
March 2022 by Sundip Mistry (gforce)
The service is great I have had no issues with the depot. The staff are friendly and know what they are doing.The 2 star is for the shorter opening times since Covid, why!!! And also the different opening and closing times each day. The staff are behind a screen and what harm would it be for them to remain open for the times before Covid it doesn't make sense, as they open anyways. It's just a big inconvenience for people with the reduced opening times. I seriously do avoid Royal mail where ever possible!!!
February 2022 by Yvonne Parkins
Incredibly helpful and friendly staff. Very convenient for dropping off parcels during the pandemic as you don't need to go inside and can hand them in at the window.
February 2022 by Mohsin Mushtaq
Drove 15 miles to collect my parcel before 12. They closed the collection window at 11:45 despite the usual closing time on the card as 12! Complaining to their head office! Very lazy staff!
September 2021 by Maria Maria
Open with new office hours.
August 2021 by Chris Baldwin
The WORST service i think i have ever received. The guy who was on the front desk today at around 8:45 was literally just shouting at customers just for turning up there and needs to be spoken to formally. Its not fair that he gets away with talking to people the way he does. Obviously would be no stars if that were a possibility.
August 2021 by Mada
No update on the new timetables on the website it states clearly 07:00-13:30 and at the entrance it says temporary 07:00-09:00 the virus didn?t come yesterday!?!update the bloody time table!
August 2021 by Vishal Ashar
Always get great service and served promptly ....the staff there do exactly what they should and always friendly and helpful
September 2020 by Saina Asadi
Absolute disregard of customer service, more concerned with wasting paper and sending repeated ?red cards? for misdeliveries, rather than ensuring customers receive their items. I was waiting all day for important wedding related items and Royal Mail delivered OUTSIDE the window of time they had provided and left me a red card. I now turned up at the office with my ID (Multiple forms of id for that too) and a photo of the red card and Allen West refuses to hand over my bridesmaids dresses even though they were at hand. He then proceeded to tell me they would be redelivered the next working day (today) and despite telling him no one will be home he insisted on ANOTHER red card being posted. Not to mentioned that he grabbed my drivers license and threw it back at me!Is that sustainable and planet friendly even though I was there happy to take my item and avoid having to go back and forth again? Once questioned he said it will be delivered - which is now NOT the next working day and again it will be too late (and pointless as no one will be home).Complete waste of time, no friendliness no care for customer service at all. Not my first time myself or my friends/family have experienced this and I will be escalating this issue further. Complete and utter waste of time and very rude.
September 2020 by Joseph Edward Course (Joeyrule111)
Fairly quick service. Sometimes the member of staff can come across quite rude though.
December 2017 by Melissa Brien
Friendly helpful staff
