December 2023 by Nitoiu Madalin
The costumer service it s absolutely disgusting.
October 2023 by Rebby Malekani Chanda Jnr.
Customer experience was world class
September 2023 by Robert Cowen
They rarely ever have the right shoe sizes in stock and the majority of the staff couldn't care less to help if they tried. What an awful place.
September 2023 by Raluca Panca
They didn't have in stock the right size shoes for neither me or my son.A little disappointed.
August 2023 by Max R
Never answer the phone? want to check if they have stock? useless
August 2023 by James G
No money refunds in-store purchases, you get a voucher instead to spend it back on something else, you will become a prisoner. Your money is held prisoner to be spent in store again even if you need it to eat. Sport Direct Store policy is wrong I won't and don't advise anyone to buy from them until the exploitation ends.
August 2023 by poppy
the lady who served us was lovely, good selection of football shirts and cute pokemon plushies
August 2023 by T G
No money refunds in-store purchases, you get a voucher instead to spend it back on something else, you will become a prisoner. Your money is held prisoner to be spent in store again even if you need it to eat. Sport Direct Store policy is wrong I won't and don't advise anyone to buy from them until the exploitation ends.
July 2023 by semb12
Never answer the phone? want to check if they have stock? useless
June 2023 by Leah Z
There were 4 staff around the door doing nothing. When I asked for help, the young man asked me to wait while he spoke to another colleague right in front of me. I had 2 young children, and asked for help with finding shoes in my son?s size. Not one of the four staff helped, and told me someone else should be there (whom I couldn?t find). I went back, and asked for help, and they managed to locate this person, who begrudgingly got the shoes. I had to ask for her to put it on my son?s feet.My impression is most of these staff are teenagers who couldn?t care less.
May 2023 by Sean
Abysmal service - hardly any staff upstairs, had to walk around the store to find someone to check footwear size, eventually found someone who just went out the back, came out gave me the box and walked off, no words said, the person at the till was also silent and was too busy trying to do multiple things at once rather than concentrate on their job to serve at the till.Been to a few sports directs, and this is by far the worst staffed one I have ever been too.One star is flattering. Pathetic.
February 2023 by Chris Corr
Absolutely shocking, no way anyone has genuinely put 5 stars for this store. We had to buy some new shoes for a 4 year old who had splint fitted for her leg and foot. Had to find shoes to fit, so we have to buy 2 different sizes of the same shoe. Not to easy to put them on her in store, so we bought 4 pairs. Tried to take the ones that didn't fit back. Refused a refund by ignorant and rude people. Gave us store credit, tell you something now. Keep the money, got no interest in ever stepping foot in your store ever again. Absolutely vile.
January 2023 by Rose Arnold
Nobody picks the phone up, it doesn?t matter what time you ring they just don?t bother to answer,on line shopping great but anything else very poor
December 2022 by Sony Panda
Horrible customer service. We will never go back to this Sports Direct. Half of the items we wanted to buy were marked up when we billed them at till. And the billing person was very rude about it when we asked them about it saying its not his problem that we have to pay double of the marked price. In this day and age this is unacceptable. We left the store without buying anything.
December 2022 by F T
Great customer service from Nneka!I was waiting to be served at the till and I could appreciate her way of dealing with an old lady in front of me. She was extremely professional but naturally friendly, supportive and empathetic. Great asset for the company!
