February 2024 by GiffGaff Nettwork
Hugely disappointing to see this reduction in banking services, in a hub where businesses are open late into the evening. Metro are curtailing their opening hours without consultation with their customers. ?
February 2024 by Pat Macpherson
Friendly helpful and very professional. Always polite and eager to please.
December 2023 by Slim
Ethan was very professional and friendly l. He assisted me with dealing with fraud and was super helpful. thanks alot bro
October 2023 by ricardo gajardp
A completely incompetent stuff under the management of Chris,A person that change the bank policy as hi fell like.Metro Bank need to training better trey stuff.
September 2023 by Lee Hope
Last remaining bank account on the borehamwood high street so I went and revived an old account with them. Metro will be my bank of choice while they still have a high street presence. Ridiculous how many branches other banks have closed.
September 2023 by Nic Banister
Quick and helpful service changing a bank account. Great experience
May 2023 by Kaz Theuri
This branch has no consideration for asthma sufferers which is unfortunately instilled by the new manager regardless of explaining to him about personal health conditions
October 2022 by joanna elliot
Donot use their ATM Machines as they are faulty....pay out LESS than amount and receipt given 3 people were conned whilst I also lost £10.00 and the staff at Metrobank refuse to do anything about it.
October 2022 by Gabriele Urbutyte
Went to the bank 2 weeks ago to request a cheque book?. The guy at the desk clearly didn?t send it as it was meant to be with me within a few days. A week later called metro and asked to send another cheque book, it?s now been another week the cheque book still hasn?t been delivered and actually I don?t think it?s ever been sent. Surely that?s not such a difficult job to do now I?ve had to delay my payment by 2 WEEKS because the guy at the desk can?t do his job properly
August 2022 by A Hyll
Went to open account today, was recommended by others to use metro bank - quickly seated with a advisor.. that's as far as the good experience went!! The customer advisor had no customer service, could not answer questions I had about services being recommended by her with an attitude that showed she would rather be elsewhere other than work!! Avoid and use another bank instead like I ended up doing.
August 2022 by NJ P
Thank you Lavanya who took time out of her lunch break to help assist us. She was so patient, kind and helpful. Also thank you to Priya who helped us with our account.
July 2022 by pink ?Annie? hut
Very rude and racist man! I think he was the assistant manager without any name tags very conveniently! I have been with metro bank for over 8 years but never felt this disrespected ever? I?m paying for a service so expecting politeness is not a special ask. He pretended to be super busy! Shame as other staff over the years have been very good. You could tell other staff are also feeling the pressure because the usual smiles were not there from other staff too! Very disappointing
May 2022 by Mai do
I went to the bank last fews week! Then I just find out! All the staffs in there are very very racists! Not friendly and helpful at all! Never ever open bank account with them! I come to open the bank account to put money in! Not begging you to give me money! So don?t need to talk about me when I was waiting there! And the old lady who hold the writing board talk with her colleague then she pointed her finger on me !
February 2022 by Google User
Rubbish service!Applied for overdraft limit, credit check ok, they coudn't help with a small amount. Shocking!I was going to ask them if they can help me to open a business acount but I gave up. I left totally dissapointed. I am thinking to close my account. Is not a bank it's a joke.Never ever again!
January 2022 by Humza Shah
I went in on a Sunday to reset my online bank account details. The process was very smooth. The person who was supposed to help was unavailable but they put me on a waitlist and asked me to return after 30 minutes. I returned after said time and was assisted promptly without any delays. Very satisfactory setup and very helpful staff.
