June 2022 by kenneth arnott
Poor Customer service advice from some members of staff that have been there for a number of years.
June 2022 by joanna elliot
It's not the first time this staff member 'person of colour' is rude abusive and arrogant. Has no comprehension of customer relations and is speaks to customers like dirt. Avoid this Branch for peace of mind.
December 2021 by Avni Patel
What a fantastic little branch, Josephine was absolutely lovely and resolved my problem really quickly, would highly recommend this branch for all their friendly staff.
November 2021 by S F
Ridiculous that a bank is not open on a weekend. Most people work during the week and can only get to a bank on a weekend.
September 2021 by MJ C
Totally useless business now, take your money elsewhere, you get a far better service in my experience.
September 2021 by ailincai cornel
incompetent staff for international transfer. I wonder how they are hired
August 2021 by Shannon Fawcett
Ridiculous that a bank is not open on a weekend. Most people work during the week and can only get to a bank on a weekend.
July 2021 by X O
I have to wait ages to be seen by the customer service. They are very very slow. Spend last 20 minutes talking to each other instead of helping customer.
July 2021 by richard jones
very good customer service.
August 2019 by Ayesha A
Great service from Olsi and team. Thank you
February 2019 by Neal Dougan
Friendly staff. Always very helpful.
January 2019 by Louie-Mae Brisley-Gibson
Really very friendly staff in here.
January 2019 by Louie-Mae Gibson
Really very friendly staff in here.I've always got served relatively straight away. More than enough staffTo deal with customer levels.For once a bank that I don't mind going into!Always immaculate too.
March 2018 by N H
I went into the Halifax branch on Shenley road yesterday. When I asked to withdraw cash I was told I could not as they had an IT issue. I asked for a note stating this issue for my personal reference. At this point the attendant started getting very rude saying she wouldn't do it and didn't see why she should. I asked to speak to the branch manager, Aruna Shah who was equally rude and unhelpful. When I told her I would complain about her she said she would complain about me and when I told her I would change banks she smiled and told me to do so. I see why her staff have such a lack of customer service skills, profesionalism and manners as she sets the example in such a bad way. This branch is a disgrace to Halifax's reputation. I will take this complaint much further internally as I don't think anybody deserves to be served by a horrible person like Aruna Shah and her staff need to be trained by a better manager.
