January 2025 by Dumitru Poenariu
I am extremely disappointed with my experience at British Heart Foundation. We purchased a sofa bed for £100, but when we got home, it was completely unusable for sleeping.
1. **Filthy Mattress Protector:** The mattress cover was disgustingly dirty and smelled horrible. I had to throw it away immediately.
2. **Broken Sofa Leg:** One of the sofa legs was already broken upon delivery, but we initially thought we could fix it ourselves and didn't report it.
3. **Delivery Issues & Extra Charges:** The drivers refused to bring the sofa upstairs and left it in the lobby. We had to pay them an extra £20 just to get it upstairs using the elevator, on top of the £30 delivery fee we already paid.
After trying to make the sofa work and realizing it was impossible to sleep on, we decided to return it. However, the issues continued:
- **Return Process:** They would not arrange a pick-up unless we visited the store in person. We paid another £30 for the return and, again, £20 extra for the drivers to bring it downstairs?totaling £100 in delivery/collection fees for a £100 sofa!
- **Refund Denied:** After all this, they refused to refund us a single penny, claiming the missing mattress protector (which was filthy and thrown away) and the broken leg (which was already damaged upon delivery) voided the refund.
To make matters worse, they didn?t even bother calling us beforehand to inform us they wouldn?t issue a refund, so we wasted even more time and money returning it. Ironically, their pick-up service for donations is supposed to be free, yet we were charged multiple times for this whole ordeal.
I am appalled by the way we were treated. This is not how you encourage people to support a good cause. It feels like we were scammed out of double the price of the sofa. I have documented everything and will share my experience across social media to ensure others are aware of how they operate. Absolutely disgraceful!
March 2023 by Judit Garcia Folguera
Not so charitable charity. Ms Kelly kindly advised that the British Heart Foundation had bought £3k worth of stuff from Miss Selfridge and Topshop. She did not say for how much (these shops closed down). Items are priced 50% off the price tag. Online, most dresses are on sale for 69% off and more (check ASOS for example). I asked if they would ever reduce it and she tells me some of this stuff will go on eBay, and that they surely aren't pricey because they do extremely well. This is Borehamwood, not Chelsea. If you want something affordable from a physical store you are better off crossing the street and visiting Cancer Research or Age UK.
February 2023 by Cameron McGowan
Stan the man was amazing and the other staff were very nice too, thankyou, great charity shop ?
December 2022 by Clutch King
Cheap dvd but it smells of cigarettes and bo
October 2022 by balal hashempoor
Perfect
May 2022 by Genuine Person
Expensive for a charity shop. The best ones are the ones opposite, especially the peace hospice one opposite the post office nearly.
October 2021 by Bearsac
Occasionally you find something good amongst the usual man-made fiber rubbish.
December 2018 by David
This is probably one of the more expensive charity shops in the Shenley road. Men's jumpers can be £5+, (£3 from Shenley roads Cancer research). One might argue that they are good quality, but gone are the days of any charity shop selling tatty stuff. Yes the money goes to a good cause but then again more often than not people buying second hand clothes are not necessarily all reselling well known brands on eBay but are people like me that can't afford £20+ for a jumper from Peacocks or £30+ from Tesco. Just because these store and all the others charge over inflated prices charity shops should not follow suit.. I still give 4 stars because it is a worthwhile charity, as are they all.
August 2017 by Ali Andisheh
Volunteers must be over 18 years old.
March 2017 by Bradley Bishop
good selection of products
