December 2023 by Nadine Hilton
Great shop and layout. However as I find with most Waterstones the prices are crazy unfortunately. I understand as a bookshop you need to sell the prices as it states on the book however two books for £40 wasn?t in the market for me unfortunately. Great customer experience and lovely staff just wish the books weren?t so high in price.
December 2023 by Alastair Cook
Lovely colour co-ordinated displays, helpful knowledgeable staff who know their books.
December 2023 by Paul Burley
Thank you to Eleanor for your help. If only other shops would provide such good service!
July 2023 by sixstring
Upstairs coffee shop with window seats is gone!! What's the world coming to?! Still, great selection of books for little ol' Stortford.
April 2023 by Brian McCully
I was looking for a bible for a friend and they certainly had a good selection from compact bibles with zipper covers to larger ones. I liked the NIV and St. James' selections.
March 2023 by Philip Edwards
Warm welcoming store, staffed by obliging well trained knowledgeable booksellers. Always fully stocked.
October 2022 by Sean Walker
Great store friendly staff and a great choice of books
August 2022 by John Bown
Big selection of books, staff very helpful. Wife bought a couple of books. Have also purchased books online for delivery and pickup in store.
July 2022 by Charlotte Young
Such lovely knowledgeable staff who really go out of their way to help. In the past there have been great kids' book readings and authors' signings too. Their kids book department is brilliant.
April 2022 by Louisa Bower
Good selection of books for adults and children. Cafe closed. Staff helpful and accommodating. Attended a book launch staff were on hand providing refreshments and offering advice.
April 2022 by catherine mcarthur
This was mine and my children's favourite book store, we frequently visit here, and all buy books quite regularly, but our good experience with the store has recently been ruined by one woman.My daughter almost finishing school had decided to go and ask if they were hiring, it would have been the perfect job for her as she is such a book worm, she is also the nicest bubbly, smiley, and friendly girl you?ll ever meet.well I am totally shocked and disgusted at the woman?s response, she said ?considering you just walked past a notice board, with a job advert on it I don?t think you?re the right person for the job?, in a very nasty tone, my daughter didn?t know what to say or do, she had to hold the tears back, she came out really upset, not a very nice experience for a young girl looking for her first job, fair enough, she may not have been what they were looking for, but she could have dealt with her in a friendlier manner.Someone went in to the store after to tell the lady exactly that, and her response was ?well I?m sorry she feels that way, but she should of come in and said I am responding to the advert on the noticeboard?.Shame on you Waterstones, what?s ironic, is upon looking at the advert it states they are looking for ?friendly? members for their team, well if that?s the case, this lady certainly is not right for the job either!
April 2022 by Brooklyn Pedley
The friendly man at the till knew a lot about the books and was able to chat about them which was nice.Reasonable prices.Graphic novel/manga section could've been bigger.
February 2022 by Jack Hillman
A nice, clean shop. Set on two floors with an excellent variety of books to choose from, great for browsing. As always Waterstones is a bit pricey.
February 2022 by Sally Goddard
It's like a TARDIS in there, much bigger than it looks from the outside. Great selection of books. No cafe anymore though ?
December 2021 by Stagpie
Lovely folks working here. Always excited to help you find what you're looking for, and clearly very passionate about books. It's a great shame the upstairs café is no longer operational, but I appreciate the safety of customers being taken into account, and am hopeful it might well reopen in the coming years
