September 2023 by Chris
Excellent service from Carol and Katherine. Both very friendly and informative. Would recommend ?
September 2023 by Rafaela Carita
I?ve given three stars because even though the service isn?t too bad it?s near impossible to actually get someone to answer the phone I?ve had to callum 7 time in a row before anyone answer which is just disappointing, but besides that it?s not bad at all the staff is lovely and I can?t say I?ve had a bad experience In store or with my glasses, just wish they would pick up the phone.
September 2023 by Carl Agyeman
Good optometrist. Very helpful staff
July 2023 by Maria Rosalie De Guzman
I received excellent customer service from Katherine, Roberta, and Carol. They patiently answered all my queries and were accommodating to my requests.Thank you so much!
July 2023 by Janka Romero
Great experience at Vision Express today, when a lady named Roberta very kindly replaced a broken nose pad on my glasses. Thanks so much - will come back!
July 2023 by Emilia Grigaitis
We were very happy with the level of help provided at our appointment with the optician Katlium.
March 2023 by Jacob Stapleton
Never pick up the phone, no contact form on the website to this branch. Awful customer service.
March 2023 by MA - Michael
Great service but I think the whole experience minus selecting a frame should be increased to 40mins as opposed to the advertised 25 mins
January 2023 by Sylvia Humberstone
Very pleasant staff,and excellent service.Katherine was very professional,t ook her time,and really happy with the outcome of my eye test.
November 2022 by Adele Gray
Dreadful service - losing information, cancelled appointments and lack of expertise by staff. I wouldn?t normally post a bad review but have had similar issues on every one of my family members? appointments over the past 4 years. Only positive is they have a wide selection of glasses however will definitely be seeking an alternative for the next appointments.
June 2022 by Tracy White
Always a friendly and helpful service from patient and approachable staff who are ready to answer any queries.
May 2022 by Simon Haeger
Well cared for ? however . I asked for an on time appointment . They agreed to my request promising an on time appointment so I booked with them.I arrived 2 mins early .Only 2 others in the store who were just finishing.I checked in and was asked to take a seat.I then waited for 10 mins past my appointment time before being seen even though the all staff were available.Vision Express breached our contract .
April 2022 by Michael Davison
Last minute cancellation after waiting two weeks for the appointment. No attempt to contact me until the evening before the appointment. Feels like poor service.
April 2022 by Bianca Conibear
Fantastic customer service, especially from Jackie was so professional and lovely. Wouldn?t hesitate to recommend.
February 2022 by Pam Lovell
I visited VE on Tuesday , and was very happy with my experience. Professional and friendly.Will definitely continue to use Vision Express!Thank you Pamela Lovell .
