June 2023 by Emily Robinson
Massively awful service. My partner had bought me a Chanel perfume as a birthday gift. Firstly he wasn?t given a receipt for purchase since they claimed it to be paperless. Next, he was subjected to a lot of hassles when he tried to return it. The receipt did not go through and the staff was massively disinterested in our case. He went through multiple call to customer service to even get his case registered. Avoid this at all costs if you value your money and don?t want to throw it on some trash.
February 2023 by Alistair Matthews
Ordered click and collect here, never collected, was marked online as collected, I've been trying for months to get a refund.
January 2023 by Gemma
Awful service. Ordered an aftershave gift set online for my son for his birthday to be delivered to this shop. Received an email to say it was ready to collect, got all the way there to be told it wasn?t there at all and they had no idea where it was. Staff who were present were not helpful at all. I was told to contact Royal Mail directly as it is their problem. Also told to contact customer service of The Fragrance Shop, when calling I was 40+ in the queue every time. I was assured by one of the employees that they would email customer service to get an update and advice and I would be contacted asap. It?s been 3 days and still not heard anything. I have tried ringing the shop 100s of times but they are just not answering :( I just want my son?s present!!!!!
October 2022 by Karen King
I was served by a lovely young Lady on Friday 30th September. I wanted to purchase a gift voucher. It was something she'd never done before as she's not long worked in the store and was on her own. She kept her cool under pressure and was very pleasant and polite. Thank you!
February 2022 by Charles Forrester
Online store takes 2 months to process a refund and Bishop's Stortford store will not provide a receipt unless you give them your email address.
December 2021 by Bianca Padurariu
Never I gonna shop from there. Yesterday I buy 1 set of parfume for my husband and when I came home was a diferent item??
June 2021 by David Forsyth
Great service ?
March 2019 by Nuno Barbosa
Boa perfumaria de qualidade.
October 2018 by Kim Edkins
Attentive staff good products great service and location
May 2018 by Pedro Paiva
Bons preços e colaboradoras muito atenciosas
June 2017 by D K
Helpful staff
