February 2024 by keith phillips
Very helpful staff..
January 2024 by Lucy Merrick
So much better than the Thorley post office for customer service. Only issue, I renewed my driving licence through them and asked if you renew it early does the new licence go from todays date or the actual date it runs out , the man who served me said the date on the license. This is incorrect as I found when I received my new license. Next time I won?t go in a month early! I would of thought they?d know this working there, Happy with the service apart from this
January 2024 by Jason Cates
Had to change driving license as 10 years old , don?t have a current passport so had to go to the post office as per DVLA instructions. Couldn?t have been simpler, lady took photo against white background in shop paid the fee and had new license delivered about 2 weeks later . Very happy
January 2024 by Frances O'Leary
Visited 3 times since moving to Stortford Very impressed every time with how helpful staff are and how nothings too much trouble Thank you!
January 2024 by SARAH MATHURA
Very helpful with solving the issues with sending my package.
November 2023 by Daniel Brown
The post mistress saved the cubs bake-sale to raise money for the air ambulance! Could t be more grateful ?
November 2023 by Susan King
Wrong opening times on the website. They know as have been told many times. The manager doesn?t care. Never any staff. Horrible post offices in bishops Stortford
October 2023 by Lily Plume
Very friendly and pleasant service renewing a passport at the post office
October 2023 by Wayne
Excellent office very good staff always friendly and helpful.
September 2023 by James Smith
Neelam was brilliant at helping me post today. Thanks so much
September 2023 by Yanis Cohen
Smiling and helpful lady.Good service.
September 2023 by Natalia Topal
Unhelpful man working there. I asked a question he didn?t even respond me completely ignoring me.Instead of respond normally he just pointed with finger. Worse customer service ever
September 2023 by lauren m
Great service and saved me lots of time and hassle with the knowledge of services available.
September 2023 by Mary Poppins
Miserable man working here. Unhelpful, sarcastic and condescending. I do believe he once had something to do with the restaurant (the previous business) opposite on South Street... no wonder it closed, probably due to his zero customer service.I had instructions on how to return a parcel to a particular company and I have used the exact same process many times. However this time I was met with, "No you can't do that, its not possible, I can't help you".I should add "I don't care" to that too because he was not interested in the slightest.There are quite a few Google reviews complaining about staff conduct, so clearly an ongoing issue which is not being addressed. So rather than invite your ex-customers in to 'explain' themselves, Mr Post Office, take a look at yourself.
August 2023 by Marijana Lipovac
Very polite lady today. She was kind and very talkative. She said a lot about her driving from South East London every day to work. We had a nice chat but I am very unhappy with the cost and believe I was tricked. I believe she should charge me less. I told the lady I don't want next day delivery, and just want tracking number. She said it will cost me 8£ something. I was shocked and asked how much would be without tracking and she said it would be 5 something. But I had to track. The buyer wanted the tracking number. It was horrible price for the parcel which weight 0,814kg, thats less then 1 kg. I checked with her if anything cheaper is possible and she said that is the price for the tracking.At home I spoke with my family and we tried to do the same online...we filled every details till paying and It would cost 3£ something...Am I crazy? I literally wanted to go to her again and protest but I didn't.Why she would charge me so much if I could pay less. And I did check with her told her what I want and what I don't want. I told her that Its too expensive and she was just chatting further telling me no that's the price for tracking. Unbelievable...I will speak with her again, probably the next day I am in town.
