November 2023 by Helen Beard
I went into store because of a bangle kept falling off my wrist 4 times!!!! They actually charged me to get it fixed, loose clasp!! And I?ve just had a big birthday I asked for Pandora pressies!! So today I?ve gone into stortford shop because one of my bracelets keeps getting loose!!! I was met with a manager who was in no way offering any ?customer service? whatsoever!!!!! Just suggested a ?safety chain? for which I had to pay £45!!!! Absolute joke!!!! Disgusting customer care!!!! Will never enter their store again?
July 2023 by Derek Offord
Very friendly helpful staff
June 2023 by George Kiernan
Oh dear terrible customer service.My wife wanted to buy a present and needed some help in deciding. Instead of help she got a rude disinterested staff member that would only give short answers and wave vaguely at a cabinet saying ..'Pick one' I dont know if they were having a bad day or being a lazy B is her default setting. But congratulations my wife left your shop and spent her money in a different Pandora outlet.
May 2023 by Elaine Lima
Was amazing! The manager was kind and helpful ?
April 2023 by Peter Fleckney
Popped in to see if they happened to have some stuff in stock that was showing out of stock online.They did.And, even better, I was served by Leanne. She was awesome; greeting me immediately upon entering the store, engaging with me with sincerity, and bring generally super-helpful. Ended up buying more than I intend, but was a really great store experience.
March 2023 by Oya Er Wilkes
My first experience in the store was pleasant. The sales rep was friendly and informative.
February 2023 by patricia napier
My favourite place to go when I need a gift for birthday/Christmas and other events during the year, friendly staff which makes for a pleasant shopping experience
January 2023 by Gary Daltrey
I can say I had an amazing experience in this shop.My wife went in to buy 2 charms and was served by a young lady whose mannerism was quite amazing, so nice, polite and Happy.JULIET is the name of this lady.Totally wonderfulDefinatly shop in this Pandora store again.Respect to Juliet.Thankyou
January 2023 by Jerry Tredgett
Helpfull staff but omg was it HOT in there heating was on like 30 degreesLadies turn the heat down put a jumper on
December 2022 by Mr Sline
Nice store.Helpful and speedy.
December 2022 by Mihal Caro
Deplorable customer service. I waited over 10 min in the queue to buy a gift for my wife's birthday. The sales representative was serving other customers and skipping the line. Not aware of who is next in the queue. Very rude to ask the customer to go back in the queue. I'm glad that I did not spend my money here. 0 Starts.
November 2022 by Millie Wooderson
Went in to exchange a gift today and had no problem, Juliet was so lovely and she managed to fix a bracelet my mum had bought in as well! She also signed me up for Pandora Rewards which as lovely of her! Thank you!
October 2022 by Julia Lucas
Friendly staff good atmosphere
September 2022 by Georgie Long
Took a ring to be fixed, not under warranty, and both ladies I spoke with were so lovely and friendly. It only cost me £15 for a resolder and a new two-year warranty! Thanks so much for the efficient service Leanne and the other lady, who I think had the same surname as me? Would recommend highly!
August 2022 by Cathy Swift
So helpful received wonderful service thank you
