November 2023 by Simon Carydice
New asain woman was very rude took my number and medication and never got back to me they never answer the phone and said there computer system was down
April 2023 by Erin D E
This is an absolute nightmare of a pharmacy. Not sure how it's still open! It is completely disorganised with rude and disinterested staff. They never seem to have anything in stock nor do they ever pick up their phone. They also clearly unstaffed as they seem to randomly close when they need a break. Do yourself a favour, and avoid this place. Especially if you need a prescription ASAP.
February 2023 by Matt
Excellent pharmacy brilliant staff, especially Sarah who I think is fantastic!! Can have long queues during peak times, however they manage to keep it running smoothly. Closes for lunch 13:00/14:00. Open late till 19:00. Overall very good.
January 2023 by Brett Ilbery
Nice, clean, well stocked store but, unsure if it's lack of organisation or staff in training but I've been in twice, both times queue almost to the back of the door, with almost everyone being told to come back later. Never had a problem getting prescriptions from anywhere else so not sure what the issue is.
December 2022 by eric ilett
Ok once you get served! Often understaffed at counter resulting in long queue for service. Impacts on the elderly and infirm who are not able to arrange postal delivery of their medicines.
December 2022 by Tessa
I wish I could leave 0 stars - this is the worst pharmacy I have ever encountered. The phone is never answered, there are always queues, repeat prescriptions are ?lost? and invariably you have to come back to collect a prescription because it takes them so damn long to find it. I chose to move to this one because it?s more convenient but I have moved back because they are awful.
December 2022 by wrongun
Can't leave ZERO. Absolutely terrible service, If you're told by your GP that the item has been sent, forget it they wont have it for a few days if you're lucky. GO ELSEWHERE, DO NOT STAND IN QUEUE THAT NEVER MOVES ONLY TO BE TOLD "WE DONT HAVE IT" or "WE HAVE ONE CAN YOU COME BACK AND QUEUE AGAIN AFTER 3PM, NEXT DAY, NEVER"DO NOT hand over that prescription until you've confirmed that they really have it.Tried to collect earlier and it was Ready!!!!, but instead of handing it to me it was opened behind the counter and items removed which I queried "its just to check". I then find its not the item I went for but items previously owed due to not being available!Here we go again "come back after 3pm", you've guessed it. Queue again. Get to the counter, only one of the four items, when I had been told they would be ready, so have to go back again next day and do it all again.In fact the one item i was able to collect should be two as ordered by the GP it isnt on the collect/owed list they've lost it in the ether.Then I discover the item removed from the packet earlier in the day is now on the owed list, so they weren't checking they were "Robbing Peter to pay Paul"Then here's the good bit, instead of trying to catch up they shut at 1pm and all f@~# o*% for lunch for an hour!!!!!!!!!!!!!!!!!!!!!
November 2022 by TheMaz62
Always a queue and so slow! If your GP has told you the prescription is ready, trust me, it won?t be!The GP said I could pick it up in the afternoon, I didn?t because I knew it wouldn?t be ready, so I went in next day late morning and it still wasn?t ready! Asked me to come back in 20 mins.I think it?s the pharmacists that are slow, there?s never a matter of urgency about them.The poor ladies serving I feel sorry for. They are lovely.
November 2022 by invisible human
Never had an issue with my repeats, but I always go in on my way to pick up my brother from school, but I have a UTI and needed to get antibiotics. I am obviously in significant pain and walking there was hard, but when I got there, there was a note on the door saying ELEVEN. Now I have seen reviews on here saying 10, so I thought I was safe. I was not. They need to sort this out because I have just put myself through alot of pain just for a stupid note on the door because they can't update their hours or higher someone full time. A joke of a pharmacy. If you can, either go to Tesco's or trinity in town, don't waste your time.
October 2022 by Joanne Wharmby
Super helpful staff who helped me get a last minute Covid test before a flight. Thank you!
August 2022 by Nikki Savill
This pharmacy is a continuous cause of frustration.I can only collect prescriptions on a Saturday. However in the past I have been thwarted in my attempts to collect them because the store has been unexpectedly closed with a message telling you where the nearest pharmacy is - which is no good when your prescription is in that particular store!Today they're not letting anyone inside the store. You have to line up outside where they will serve you at the door for prepared prescriptions only. I was at the back of a queue of 12 and when nobody came to the door after 5 minutes, I did the maths and left.I should note that today's temperature is supposed to peak at 33°. Queuing outside? Really?
July 2022 by Tanya Thwaite (Tee Tot)
Absolutely the slowest serves ever. More than 15 people waiting 2 people have been served in 30 minutes. Elderly and disable having to stand for an excessive amount of time. Staff not interested
July 2022 by Nathalie
An absolute nightmare, some of the staff are really lovely but the tall lady who does the prescriptions is the rudest person ever. Understand they are busy but Tesco?s chemist is too but always so friendly and polite, needs to be managed better. So slow and unorganised
July 2022 by Leanne Ford
Update your hours!!!! No good online saying it opens at 8.30 but a piece of paper on a window saying 10!!Also answering the phone once in a while would be great!
July 2022 by karen prosser
Appalling service or lack of it !!! Closed and not answering phone !! Been trying to get repeat prescription for nearly a week now having to go without meds !!! Absolutely disgraceful !!!!
