November 2023 by matt boddy
NEVER BUY A KITCHEN OR BATHROOM FROM HERE!They are not setup to help with kitchens or bathrooms. They only have one member of staff that can help with kitchen/bathrooms, he doesn't work on Mondays or Tuesdays, so their phone will just ring out on those days. When doing the consultation they promised delivery before a certain date, the date came and went with nothing delivered, when I chased they then told me that the items were going to be delivered a further 2 months later. I had to cancel various items and order those through Victoria Plumbing (who do next day delivery), so that the bathroom fitter could start work. When the remaining items did arrive, there were items missing that I was then told by a member of staff at the Bishops Stortford store had been delivered. To top it off, none of the shower, shower mixer, or bath filler were compatible with my thin walls, meaning they all needed to be returned. When attempting to get a refund for all of the mishaps, I was told that they might not approve my refund, leaving me to wonder if I was going to double pay for the entire bathroom. Oh and to top it off, you can't return any items in store, you have to rely on speaking to their impossible to reach members of staff to arrange the returns for you.
October 2023 by Christopher Faulkner
Store was closed due to flooding but the staff was a incredible help
October 2023 by sixstring
Perfect other than their not having any automatic paint!! Why, in this 21st century, do we still have to put the paint on the walls with rollers and brushes??!!
October 2023 by Mishy Moo
No customer toilets for the abled or disabled, so if you got IBS you got no chance.
July 2023 by Terry Allen
Very helpful staff on customer care went out there way to help me
June 2023 by Jun Fan
staffs are nice and helpful, but hard to find one in such a big shop. Have variety of products. There is is a slight slope in the garden area, which made it difficult to manage the trolley. The till is not as efficient as I would like and did not notice any self checkout
June 2023 by Andy Hudgell
Local for a quick call but shop and car park to small
April 2023 by Thea Murray
Staff were super kind and helpful.Could make it easier to find things but overall positive experience
April 2023 by dee dee
there is always someone to help you if you are stuck ( with knowledge )Good stock if they are out you can pre order.
March 2023 by Bill Holder
Good range of products. Staff always welcome and helpful. Loads of stock and love you can check stock before you go.
February 2023 by Steven Reynolds
Use this store as it is closest to me Unfortunately the staff there are so unhelpful and cannot be bothered and almost huff when asked a questionNever say hello or thank you completely and void of any personality.I realise they maybe on a minimum wage but come on try and be helpful a maybe smile now and then ..
February 2023 by Jennifer Rusack
Just had our paint mixed up my Raith, such a pleasant guy and so helpful! If your getting you paint mix at Homebase bishops stortford ask for Raith! Thanks again
February 2023 by George Newman
a little old and tatty... but nevertheless quite a large store with showrooms upstairs and everything youll need for DIY on the ground floor. Nice staff who love a chat!!
February 2023 by Brian Thompson
Good selection of furniture, hardware, electrical and gardening items, at very competitive prices
November 2022 by Wendy Stone
Not as many spring plants as they have had other years . Christmas trees look great but a bit expensive
