December 2023 by adrian whyard
Freindly staff and knowledgableLooked after my car and me too
December 2023 by Jessica Cooling
Very helpful and friendly, would highly recommend here for any car troubles and MOTs, cheap prices too. Sam helped us with our headlights with no extra charges and gave us great advice. 10/10.
November 2023 by Louis Blackburne-Maze
Had an issue accessing my headlight, called up and a young man said he'd try help me. 5 minutes later, I've got a new bulb in and the mechanic has a sore hand from accessing the stupidly inaccessible headlight. Wouldn't even let me pay, 5/5 will go back.
October 2023 by Onur Tosun
I took my car in for a tire change and a brake test as my MOT is nearly due and was greeted by George at the reception. I could see he had a busy day and a stressful one at that. Regardless he was professional, friendly and polite throughout. My brakes needed some work done after the test and he was able to squeeze me in on the day which was amazing as I needed the car for a long trip.I knew taking my car in could cost me extra money after tests so I am not going to feel pressured when told something needs to be fixed... that's the whole point of owning a car. It's trusting the guy on the other end that gives you peace of mind when you take your car in. I appreciate all the feedback I received from my visit.I see on Google reviews a lot of negative feedback regarding people... but you need to understand that feedback is one-sided and when someone is ripping on someone you don't get to hear the other side. George was professional and a gentleman. It's a difficult line of work and you have to deal with different types of people every day... not every customer is a good customer... think about it when reading reviews.Thank you George ??
October 2023 by Felix Cheung
***AVOID THIS PLACE***My experience at this Halfords location was nothing short of unpleasant and unprofessional, mainly due to George, the front-desk staff member.I visited for a free five-point check, and right from the start, George seemed judgmental and asked why I wanted it. I explained that I had an upcoming MOT appointment the following day, to which he responded with a dismissive shrug, rolled his eyes, and told me that the five-point check wouldn't be of any help for the MOT.The real trouble came when I returned the next day for my MOT. It failed due to a wheel frame fracture, which was understandable. George instructed me to get it fixed and return within 10 working days for a free retest. However, when I contacted the service department later to confirm the procedure and schedule the retest, George rudely answered the phone and impatiently informed me that there was no need to book; I should just call them right before coming in for the retest.The very next day, I got the wheel fixed and called Halfords in the morning as instructed. To my surprise, a different staff member answered and told me that I needed to book a retest and that the earliest appointment available was a week away. He also mentioned that George had provided incorrect information, which was not the first time he had done so.In the end, I decided to take my business elsewhere and successfully passed my MOT at another facility. I have no intentions of returning to this Halfords branch due to the abysmal service I received from George. It's baffling to see that he has been receiving negative reviews for years, yet he still retains his position here.
September 2023 by Sally Petts
Be very careful using this branch or halfords. Car MOT'd which failed on parking break efficiency. Retested sameday elsewhere and passed. I'm guessing they need MOT'S to fail to be converted into work for them. Head office pressure for income or dodgy technician. They also told me brakes needed replacing at previous service earlier in year. When changed were not as bad as they stated. The staff are WAF and creepy and definitely saw me as a vulnerable mother with 2 small children. Do not trust! Do not use!
July 2023 by Laura Eddy
Friendly, helpful and professional service, reassuring as a woman going into a car garage that you'll be looked after, and not ripped off :)
July 2023 by Cherish
Superb customer service and approach to the respective service I took my car in for. George in particular, managed to turn things around faster than I could have asked for or expected. I'm truly thankful for his thoughtfulness and will definitely be returning back!
June 2023 by Kieran Hallgarth
Booked my tyres to be done the night before via online. Took in my vehicle to be met by some abrupt /rude member of staff on the front desk. Was the 1st time I've ever used Halfords and would be the last if this is how customers are treated. Wouldn't recommendService: Tires
June 2023 by anthony unwin
Got a mot booked for a Saturday at last minute, then I popped back in to book my retest and they managed to get me in within half hour all done really friendly, needed some tyres the quote was expensive for budgets otherwise they would have got 5 stars
May 2023 by Alice Starmar
I had a puncture in my tyre and popped to my local Halfords to get it fixed. George managed to fit me in the same day, even though they were super busy. Thank you for being so helpful and friendly!Service: Tires
March 2023 by Jeremy Grover
Pre paid £750 for 4 new tyres all booked on line about a week ago for 2pm Saturday when I arrived the manager looked at me oddly apparently not expecting my booking so I showed him the booking confirmation on line and was informed they had squeezed it in below another booking and that he was not expecting me and they shouldn't have done it was then told it would take 2 hours even though I had booked it so I had half hour walk home and they rang me to say couldn't do the job as 3 of the metal tyre dust caps had seized onto the valves so I walked back to be shop and was told it was a specialist job as valves were specialised. Checked with local independent audi dealer who confirmed valves not specialist and to take to pro master tyres bishops stortford who got the valves off for meI would not get any tyres fitted from this branch.Service: Tires
March 2023 by Frank Martin
Had a puncture on way to the airport so booked a slot and ordered a tyre for the car to be fitted on return home. The manager and staff gave exceptional service fitting us in earlier than expected and received helpful advice about the car from the Manager and fitter. Shame this branch isn't our local. Recommended. Thanks for saving the day.
January 2023 by Simon Elliston Ball
They cancelled my pre-paid MOT appointment 2 hours before it was due because they couldn?t lift my car anymore (apparently they can?t do Tesla S or X anymore because of problems damaging the batteries)
December 2022 by Jorge Madeira
Please, make sure you search before accept any service in this garage.To make it clear, the front person was very kind to me, unfortunately was the only good thing here.I had my MOT and the car failed due to a ?issue? on shock absorbers, I ask how much they wanted to fix the problem, and believe me or not £1200 for a pair of shock absorbers for a Renault megane.More interesting is the left shock was more expensive than the right one...I searched in other garages, the quotes were always less than £500 (both shock absorbers).And now the best, i took the car to do a second MOT in another garage, to have a second opinion, and the car passed without any advisory, i asked about the shock absorbers and the technician just recommended a replacement of the pair in the future, not so far is not a reason to failed on MOT.So basically, this guys will try to steal money from you if you don't search or simply if you don't understand anything about cars.I escalate this situation to another regulatory identity to investigate why they try to steal money from me, specially on xmas to replace a part of my car that i dont need to pass on MOT.Services: Oil change
