December 2023 by Nigel Timothy
Great place to meet or rest on a journey. There are many outlets there: food and drinks and a few others. We go there for the KFC as it has a seating area. Easy to get to.
December 2023 by Frolicols
ALWAYS CHECK YOUR ORDER HERE4 times in a row my order has been incorrect or short. Staff are rude when you question it too.The food quality is actually fairly decent for KFC, when they get it right.
December 2023 by Vas Susu
One of the best KFC I've been. Coming here very often. Unfortunately some times you have a Rubbish service. You need to check what's in your bucket. Ordered Party Bucket14 pieces(as usual).-Missing 8hot wings, missing 4corn cobs. Sadly it's not for the first time. Apart from that... It's great.
November 2023 by Pete Searle
Worst kfc I have ever been to, delivered food is always late and cold, at the restaurant none of the staff appear to speak English so it's very hard to order over the counter and lot of advertised items are out of stock.
October 2023 by ????? ???????
Awesome ? on of the best hot chicken ? wings in UK ??
October 2023 by Colin Reeds
Just rubbish. Ordered a Large Meal only received a Medium. The original chips I received with the order were cold. The beans were watered down significantly. There weren?t many of them once you did get down to them. KFC has gone down massively in recent years. This place is better (cleaner) than Stevenage, but you?re better off eating elsewhere.
October 2023 by James Woodings
£25 for 2 meals. Bits missing and had 6 chips in the box. Food was cold aswell. What has happened to this
October 2023 by B D
It?s disgusting. It smells bad, looks old, mine was beyond cold. How can you serve this to people!?
September 2023 by the andy
Slow service, no receipt from ordering machine, no coffee or hot drinks, no zinger wraps, no straw, napkins, salt, sauces, given or offered, no smiles from staff, food was hot & tasty, but took 15 mins to arrive, clearly staffing issues, can imagine this kfc failing.McDonald?s is across the way!Update: returned and had to queue for ages to order at one of the 2 self order machines, always seems to be big queues here.
August 2023 by V S
Not a big order - 2 burgers and 2 drinks...one drink was the wrong size ordered (not a large) and one burger was missing the key sauce which made it the burger it was!! Wish we'd gone for a cornish pasty instead!
July 2023 by Megan Mcgrath
If your going to advertise your open till 11pm then stay open till that time , instead of closing at 10:30 for cleaning , your not in fact open to 11pm at all then and just wasting people?s time.
July 2023 by Jessica gardner
great place for a stop off various selections of food on offer as well as showers and toilets and petrol offered here
June 2023 by Phil
Order was wrong twice with missing items then missing ingredients, likely caused by staff marking items as "ready" early to game their KPIs.
June 2023 by J Gibbs
Our most recent couple of visits here were a good experience. Food was as you'd expect. The counter/customer areas were clean. All the ordering and pick up systems were in order. So, yay KFC Baldock!
April 2023 by Jason Cheriton
What is happening to customer service?!!! Do youngster know how to communicate properly?!So I stop off at KFC Baldock Services. Went in for a Wow Box. No drink in this meal deal so I order a coffee. No coffee. Only expresso. Hot chocolate? None!!! Really KFC? So I go next door to McDonald's who serve me in less than five minutes. Had to get my coffee somewhere I guess?There was one person behind the counter at a very busy time of day. There were very many orders made and waiting.15 minutes I waited. That is disgraceful! Especially when other people ordered later yet got served before.Retraining and sensible pay rises would probably resolve this debacle?NB: The chicken piece tasted as though it was cooked in old oil. It wasn't very pleasant.
