November 2023 by Sam Jones
Would give zero stars if possible. The Gp receptionists are terrible at this location. The Drs are wonderful, attentive, and caring. But they?re extremely hard to get in touch with due to the receptionists. Whether you ring or attend in person you will be ignored. When I ring I am always in a long queue to speak to someone regardless of the time of day. And if you can speak to one of them before being cut off by the phones they?re patronising. I was told by a Dr if my issue was to continue I would have to attend in person for an examination and to call the morning of to get one. So I did, I was number 3 in the queue and was told there were none left and I could only have a telephone appt. After explaining that the Dr asked me to be seen in person the receptionists didn?t care and said that they?re for more urgent cases, although the Dr specifically said if my issue wasn?t to resolve from the medication I was prescribed I would have to be seen as soon as possible. I have now moved GP practices and although it being in a massive city and having 2 receptionists on the desk they can manage to answer my call within 2 minutes everytime. I just quit my job as a receptionist in a clinic within a hospital and I not once had a valid enough excuse as a receptionist to ignore people waiting to speak to me for 7 minutes. The only piece of advice I can give you is to register with Roysia surgery
October 2023 by Stephen Healy
Thanks to the professional and caring service I received from staff at Bassingbourn surgery. Absolutely first class in every way.
September 2023 by Liz Shrimpton
Couldn't rate more highly. Dr Hasham has been incredible for me this past week. He took my concerns seriously and I felt very heard. Can't thank him enough. Had previously very good experiences with Dr Howe and Dr Jarvis too. Thank you all.
September 2023 by Jane Birchall
I was number seven in the queue and thought I will never get an appointment but I was wrong, I received a call back from Dr Hasham and he asked me to go to the surgery to see him that dayI had a chest infection and needed antibiotics and what a nice man he is ?Can?t recommend him enough!
July 2023 by Kim cebu vasquez
Very difficult to deal with the receptionist, she was unhelpful and had a God complex.need to improve your Service and be courteous and kind.
April 2023 by Jenn Davy
Dr Hasham totally eased my mind when he rang me. He arranged tests to be carried out. He was extremely friendly and listened to all my concerns. It was a completely reassuring phone call.Very many thanks to him. J Davy .
November 2022 by Samantha Thompson
Great experience this morning! Had to hold for quite a while but constantly knew which 'number' I was in the queue. I gave a quick synopsis and Dr Hasham called me back within the hour and asked to see me so was at the surgery straight away. He was kind, really empathetic and even helped relieve my pain with pressure point therapy there and then! Please be patient when trying to get an appointment. It's well worth it.
November 2022 by John Phillips
Always had good attention and very quick referrals
November 2022 by 095 630
Ring to have an appointment and was given one for a month time ?!
November 2022 by Gavin Smith
Excellent local surgery.
November 2021 by Skinnie W
The receptionists are generally rude and unhelpful (there exceptions of course). The telephone system is abysmal and seemingly set up to cut you off once you have been queuing for more than 20 minutes (which is basically every time you try and make an appointment). And covid seems to be the perfect excuse to lessen their public service even further. If you have a choice of registering at a different surgery it will be one of the best decisions you take this year.
