February 2023 by Rachel Rose
A big thank you to Sue who was very kind to me today.
December 2022 by Charlie Green
Couldn't find what I was looking for, a lady called Christina was absolutely fantastic, without her help, advice and expertise I wouldn't have made a purchase!! After sorting my requirements she very kindly carried the products to the till where there was a queue so she opened another till so I didn't have to wait. Many thanks for your real dedication, manner and overall assistance ?
November 2022 by Google user
Couldn't find what I was looking for, a lady called Christina was absolutely fantastic, without her help, advice and expertise I wouldn't have made a purchase!! After sorting my requirements she very kindly carried the products to the till where there was a queue so she opened another till so I didn't have to wait. Many thanks for your real dedication, manner and overall assistance ?
November 2022 by Catherine Bufton
Thank you Richard for so quickly rectifying an issue with an online order that was damaged.The staff are a real asset of this store. Helpful, friendly and always cheerful in my experience.Homebase online lose you a star for damaged goods being packaged up anyway. Pity!
July 2022 by Pearl & Phil Knutsen
Purchased pot plants we needed but could not find a battery drill.Service was courteous and swift.
June 2022 by LINDA BURWOOD
I have given Homebase in Ledbury 1 star purely for the lovely staff employed there but otherwise I am disgusted with customer service. I paid an extra £20 for a saturday delivery which failed to arrive and a week later I am still without a refund. Apparently thecomputer is "red" so a refund cannot be given. HQ customer services only deal with online refunds which they tell me I should get st the store. Two visits still out of pocket by £300 plus. Hope I get refund soon!
May 2022 by Gwyndaf Davies
NO DELIVERY SERVICE THEY WOULD GET MORE PEOPLE THROUGH THE DOORS FOR LOCAL DELIVERIES
May 2022 by Gareth Gent
Really helpful staff and great shopping experience
February 2022 by Guy Davies
Went into Homebase to buy kitchen items discounted online. Store manager Paul was helpful finding alternative stock when the discounted range was completely sold out. Very helpful and much appreciated.
August 2021 by patricia dupenois
If you want to use the DPD delivery service make sure before you go that they have the red tracking labels. They refused my parcel as they didn't have any. Not that they checked with the office that they had arrived after asking for them... not helpful. Had to go to the cobblers in the high street in Ledbury.
August 2021 by John Dunn
Nice clean and tidy building, well laid out stock, helpful staff. As I suffer from a bad back I have trouble lifting heavy items so was very grateful for a member of staff to load my trolley and take it to the car and then unload it into the boot, would not accept a tip.
November 2020 by TrollHunter Hound
Been trying to purchase a blade for my lawn mower well done homebase all other shops l have tried didn't have the size l required.Lovely selection of garden plants and husband pleased with his selection of jigsaw blades???
September 2020 by Martin Brewer
This shop is my local hardware outlet. I like it and the people who work there. They seem to have adapted really well to social distancing and it seems to have evoked a good spirit. The staff are really helpful and just plain nice. I obtained what I required with ease. All in all a pleasant experience for an otherwise mundane task.
September 2020 by david jones
Firstly I want to say the staff was great... helpful, polite and cheerful. But..after checking availability online for products and it shows 13 in stock and the staff checking stock levels on computer and saying they had a delivery of 7 only a day or so ago...still unable to purchase product as none available.. a waste of a 20 mile round trip. So not happy.
July 2018 by Sara Coleman
Only 1 checkout open on a Saturday! Charged wrong prices for items, unhelpful and so slow!
