July 2023 by S4551CAhelenp
This hotel is set along the street of the village and has two car parks one to the side of the hotel and second one around the back but if these are full there is a car park but you have to pay for this one.The hotel is a old inn which has been converted into a hotel and spa.The room we had was one of the original rooms of the Inn as there is additional rooms at the back of the hotel.The room we had was very clean and tidy but had a very small double bed in it and windows opened onto the main street but the traffic died down in the evening so no noise to wake you the room needed a bit of a modern touch to it.The bathroom was very spacious and had all what you needed.The spa area was very spacious in the changing rooms and the pool was not a bad size the hot tub was only big enough for about 4 people very nice through and in the changing room you had a hairdryer which was handy and there was bags for putting your wet swim wear in which was handy.The price included breakfast which was ok the usual cereal/toast and fry breakfast which again was ok but not big portions.The staff here were all super friendly and cheerful I would give them all 5 stars. This hotel was really nice but just needed a bit modernising and then would have scored higher
July 2023 by Trecelyncen
We were a party of 8 golfers. We couldn?t have asked for a better venue. The rooms were large and spotless with comfortable beds. We had a great welcome and the staff very friendly and efficient. The evening meal was great and the breakfast excellent. We were also impressed with the value for money of the accommodation, drinks and food. It was an excellent experience and we all agreed we would like to come back. We visited a community pub in the town in the evening and had a very enjoyable time sat on straw bales drinking local cider!
June 2023 by Janet W
This is a lovely hotel. Well positioned. The rooms are large and spacious. The bathroom had double sinks too! The beds were very comfortable. We also ate there in the evening and the food was very good. We had the fish curry which was excellent. We were served by Jana. She was exceptionally helpful and in fact recommended the marvellous curry.
June 2023 by miss_kirky
On our way back from Coldplay in Cardiff, getting a little sleepy and thought we?d treat ourselves to another night in a hotel and booked the Burton. We were greeted by a lovely friendly face to Kat who checked us in and showed us to a lovely room. We went back inside for a meal before it closed st 9pm. The food was amazing. Highly recommend the Malaysian curry and fish and Chips. Staff were lovely to chat to, really welcoming which is so refreshing but you could just tell that they were kind hearted people. The room itself was a super king size bed. Really comfy. Really modern We had the best sleep in a long time. Breakfast was great. Lots of options and then the spa. The spa was amazing. We?ve been to 3 spas this month and this was undoubtedly the best. The temp of the pool was perfect. Immaculately clean. Steam and sauna were perfect temp. I?m never seen a jacquzzi so spotless. They also do water sample tests throughout the day to check it?s perfect. The staff on spa desk where chatting and friendly. Even the changing facilities were spacious and everything needed is provided. I feel that booking.con photos do not do this place justice. It?s an amazing little find and can?t wait to come back. Special thanks to Kat who made our stay great!
May 2023 by Gorwydd
We were allocated room 3, lovely large room but the bed was small and mattress past its best. Hotel was quiet, friendly staff but overall its dated and tired. Breakfast had a basic choice, so you wouldn't go hungry. We enjoyed the spa facilities and these made up for the hotels negatives. We dined in and that was also acceptable. Had to report issues with room in morning, including a deep clean required on our bathroom, namely the toilet, which was noted, however was never asked if we had an enjoyable stay. Etc. The hotel is okay but don't expect modern or professional service. Wouldn't return but don't regret our stay.
May 2023 by michelle210mw
A lovely hotel, friendly staff, great location for walking with a local informative map giving precise directions. We thoroughly enjoyed our stay here, the pool and jacuzzi made the trip for us! Very clean relaxing area to enjoy after a long hike. We stayed in Room 9 and it was well laid out, clean and comfortable. Would recommend!
April 2023 by Philip W
I stayed here as a base for golfing in the area All arranged perfectly in advance thro the hotel The welcome by John and Annabelle was second to none Helpful and friendly Jana also deserves praise as does the whole team here The food was superb , top class and any dietary requirements catered for. Nothing is too much trouble Excellent Spa and more than adequate parking facilities We will most certainly return here Must book well in advance though
April 2023 by steveslats
We only stayed one night whilst on a golfing trip. We were all pleasantly surprised just how nice this hotel was. The friendliness of the staff was outstanding the service was high quality with a smile. The quality & choice of food also far exceeded our expectations. We would highly recommend this comfortable & friendly hotel.
April 2023 by 558helens
Excellent hotel - very helpful staff and comfortable rooms. Food also excellent. The swimming pool was lovely and the hotel very conveniently situated for touring the area Good parking. I hope to stay again
March 2023 by piperpilot4
Everything a hotel should be. Friendly helpful staff, spotlessly clean rooms, excellent food in the restaurant, plenty of parking spaces. The swimming pool, jacuzzi and gym are an excellent addition to an already positive experience. We shall be returning in the summer. Thank you
March 2023 by hootymcg
Room, new block, was comfortable clean and spacious - the bathroom was very nice with deep bath and a good shower. The staff were very nice and nothing was too much trouble. The food was very good and my dietary requirements were accommodated without fuss or bother. Pool, jacuzzi, and steam room were great and changing facilities spotless. Gym was well appointed with lots of cardio machines, an acceptable free weight dumbbell range, and an array of upper body machine- only 2 leg machines so maybe a smith machine or leg press would be a good addition. Again, it is spotlessly clean and lovely staff. Would recommend and return.
March 2023 by jhipkiss
We have stayed at this hotel before (as a couple) and I was expecting the same this time. However, as I sat in the bar with a glass of wine and a book on Friday afternoon I looked up to see my sons, their partners and my grandson. I had to do a double-take! I only add this because the hotel were aware of the ?deception? and the owners and staff were very kind in asking how we were doing and spoiled us all - especially the 1 year old! A small collection of toys appeared at his high chair when we had dinner on the first night. This friendliness was just a sign of the overall care and attention to detail that the hotel excel at. So to other elements. All our rooms were clean and spacious (we were in the main building although we had previously stayed in the new block). Breakfast choices are superb and both bar and restaurant meals are excellent. We made good use of the lovely pool and poolside facilities (sauna, steam room and jacuzzi) which were spotless and really well appointed. The gym is well equipped too, though we resisted this time. All in all this is a great hotel in a good location and the owners and staff can?t do enough to make your stay enjoyable.
March 2023 by Sianyj14
Jemma from the spa was amazing. She assessed my body and recommended the best treatment. She was very friendly and I felt relaxed and uplifted after my treatment. She was extremely professional I would definitely go back
March 2023 by Travel50280723591
We went to the hotel for my Hen do and it was an awesome experience. The staff could not do enough for us and were very friendly. I had a treatment by Gemma , which I thought was a Swedish but ended up being more of a remedial massage which was so good. She pin painted areas that needed attention and did the work to improve them, she was so knowledgeable and would highly recommend her. Overall out time spent here was so enjoyable and we thank all the staff for making it a weekend to remember! Thank you ?
February 2023 by jenniferhV6483UE
My sister and I came from Bristol to stay at the Burton whilst visiting Hay on Wye. Staff were lovely and accommodating, the food was sublime (try the Malaysian fish curry!) our room was great and the spa was an excellent extra to our stay. We would definitely come back again and recommend this hotel to others. Thanks very much! ?
