December 2023 by Shane Barry
Full of asylum seekers all male.20-40.look Somalian
March 2023 by judy saunders
Rooms: Clean
February 2023 by Harry Cordon
A special mention to Tracy, Lou and Anthony and Tammy for your excellent help this morning really appreciated.Tracy went the extra mile to ensure we had everything we needed.Thank you.
January 2023 by Erny Feberina
Came here 3 years ago to attend our staff conference and I think they maintained the service quite well. Good variety of refreshment, including tea, coffee, biscuits and fruits. Noted that they had sound system issues last time and they have fixed it now. I give it 4 stars because I still can't comment much about the hotel service.
January 2023 by jon23454
Staff here are so friendly and accommodating. Accommodation is basic but clean and well maintained and the beds are extremely comfortable. A good location just on the edge of Hereford but within a short drive of the centre. Free parking is a bonus. Nice to find a hotel that still prepares breakfast to order. Would stay again if in the area.
January 2023 by emmawI9254ML
Have stayed here a few times and the staff are always very knoweldgeable and friendly. The rooms very clean and comfortable and most of all warm when its cold outside. The serivce is always very good and they make you feel very welcome - even when I booked in to stay on Boxing Day and couldn't arrive til very late they were welcoming.
December 2022 by Seaside41748273942
Hotel was good for price, room was spacious clean. Staff at desk we?re lovely and helpful. Unfortunately a party in the Hotel caused a lot of disturbing noise with people swearing loudly banging doors shouting etc in the corridor to the very early hours, keeping us awake most of the night. People just enjoying themselves, but the rooms are far from sound proof unfortunately.
December 2022 by Denis Clifford
Very nice stay breakfast wasLovely plenty of choice
December 2022 by Kate H
Having attended in previous years we were looking forward to a great evening. Sadly the service was poor, 2/3 of starters arrived and then the staff moved on to another groups main course service! Main courses arrived and I had to request vegetables. All veg was over cooked and verging on grey in colour. As for dessert ... we had opted for the 8 pm sit down time - bad move it seems. The dessert table was not replenished and so by the time it was our turn, many things were completely gone and anything that was left was very much a mess; after having been through 2 sittings. As stated our company had been attending party nights at this venue for approximately 10 years - the DJ has always been excellent. This years DJ was appalling - after every track he spoke and interspersed what could be called party songs with various requests by bands such as the Cult! NO flow and cleared the dance floor time after time. Service at the bar was also sadly lacking - the staff were clearly trying but for the number of guests 3 staff was vastly inadequate. The bar area could easily be staffed by 4/5 staff - I personally stood at the bar for sometimes 20 minutes at a time. When we asked why it seemed so disorganised/lacking we were told 'well its closing soon' Very sad state of affairs for what had once been Hereford's premier venue. In total the company bill was in excess of £2000 and we most certainly did not had £2000 worth of food/service/party.
December 2022 by Colita Dainton
I attended a networking event at the hotel. The staff were welcoming and the ambience relaxed. The breakfast choice was huge, and nothing was too much trouble. It was hot, unlimited and really tasty. Facilities were clean and tidy.Following the meeting I asked if i was ok to stay longer, i worked in the lobby and made to feel most welcome, I would have no hesitation in returning. I have no idea of the rooms but would be tempted to use if needed in the future.
November 2022 by Gareth Lloyd
Rooms are a bit dated. Good breakfast and friendly staff.
October 2022 by vickyka
Staff were really friendly, location is fine but the hotel it?s self is awful. It?s really grubby - dust everywhere, cobwebs and don?t walk barefoot on the bedroom carpets. I did and my feet were covered in long hairs. It really is bad. For over £100 a night I?d have expected better. Food was pretty poor too.
October 2022 by david mullins
Staff very helpful.Rooms spacious with lots of storage.Nice bar and restaurant although limited menu.Would recommend using bottled water as the tap water not very nice.It can be awkward getting out of the hotel depending which way you are going as the road is very busy.
October 2022 by Jeff Green
I am absolutely appalled by the service of this hotel regarding the final part relating to the evening buffet for our very special wedding day.They completely ruined our food and it was delivered from the kitchens burnt and we could not consume at all. We have photographic evidence on file and the hotel denied any responsibility.There are other concerns but for legal reasons I will not comment any further at this stage. I have contacted many departments to discuss these issues. In my view this hotel is a disgrace and this hotel should close ASAP and I advise any couples thinking of booking a wedding with this hotel please. The leader of this business is not up to standard and I advise him to sell quickly he has dealt with our special day like a complete amateur.
October 2022 by Robin Aird
Bathroom problems: shower height adjustment broken, kept changing temp, no indices on taps, bath panel damaged, non-slip bath mat disgustingly dirty.
