December 2023 by L J
They refuse to refund money for reterned items.On Saturday we tried to return the coat that we bought on Friday. On Friday before paying asked the girl at the checkout "can we return it if it doesn't fit?" She said "Yes". She didn't mention that we can't get a refund and will get a voucher only. Been their costumers for a few years, usually buying shoes, hoodies and coats.We will never buy from this company again.
October 2023 by Igor Timofejev
I had a bad experience with this branch. I was trying to buy couple pairs of shoes but nobody came to assist with sizes. So when I asked cashier if somebody can assist, she said I have to wait, nobody was around at all, so after 20 mins of waiting I just left. Great service.
October 2023 by Happy Hu man
Says that they are open till 6 got there at half 5 and they wouldn?t let me in and told the bloke before me to run waste of time and petrol
September 2023 by M G
Awful branch of Sports Direct in Hereford. Rude, unhelpful staff. Refused payment from a gift voucher that had been purchased specifically to be used in the store, bearing in mind that the store was, and still is listed as a participating retailer (£100 wasted there) no apology made by them, zero customer service skills, manager was like a petulant, irritable child.Wouldn?t support this shop going forward - would be better if they just closed the Hereford branch altogether.
August 2023 by Andrew Totten
Never answer the phone (I've tried over twenty times on different days) and no public e-mail. Unless you live locally, impossible to get any customer service at all.
July 2023 by Andrew Curr
Range of items I was looking for was limited. Staff were pleasant when asked for help.
June 2023 by Klyx
A good range of products at very good prices. It's certainly worth a visit.
February 2023 by marissa osmani
staff at the till are horrendous, went in to ask for a refund and they just looked like they couldn?t be bothered and were annoyed by it, it?s literally your job?
February 2023 by Ahmed Ali
I had a bad experience with this branch. I was trying to buy a shoes but then decided to leave this store because of the bad behaviour from one of the staff. I felt a sense of discrimination and racism in his behaviour which really made feel so sad and frustrated. I left the store immediately and decided to buy from another shop. As advice for the store management, please employ staff who are welcoming and experienced with all kind of people not only white British customers.
February 2023 by Sarah Clark
I had a bad experience with this branch. I was trying to buy a shoes but then decided to leave this store because of the bad behaviour from one of the staff. I felt a sense of discrimination and racism in his behaviour which really made feel so sad and frustrated. I left the store immediately and decided to buy from another shop. As advice for the store management, please employ staff who are welcoming and experienced with all kind of people not only white British customers.
January 2023 by G. Dunn
It ok, has the basic chioces for a sports direct. Although have to say, that we have 1s that are MUCH better 1s back in Wales.
December 2022 by Dhanya Rudhan
Very bad customer service..they are not interested to assist customers showing attitudes like providing free service
October 2022 by Davinder Singh
I had very bad experience with staff, there was still half an hour to close the shop, i requested for an assistance to choose the right shoe number rather than bother to find right shoes , they were saying out of stock , they didnt even bother to find one pair . There were about five staff upstairs and all were staring at us while we were looking for any clothes and shoes to buy. Not even single staff assist us nicely. They were all in hurry to get us out from shop. We felt so bad that we spent one and half hour to go for shopping because we live very far from Hereford.Horrible customer service was found only in sport direct.
October 2022 by Nicole Hale
Lots of choices but only 1 member of staff available on the 1st floor and he works for Game so would be better if there was more staff . Also over 7 people in the queue and no one came to help the member of staff as they were all at lunch.
September 2022 by Andy Vaughton-Morris
Got what we wanted and more!
