March 2024 by Amber Burton
Great friendly staff, would definitely stay again, lady in the restaurant, unsure of her name was the life and soul, we loved
October 2023 by edwinbG5887RB
Nice stay at this hotel staff very accommodating and professional comfy beds loverly room restaurant very welcoming lovely food and attentive staff we will definitely be back we had a loverly day visiting family
October 2023 by Toby B
We had a great stay - the rooms were clean, well appointed with everything required - and the staff were really lovely and made us so welcome. The city centre is only a short walk away too so would certainly recommend this location for those visiting Hereford.
October 2023 by suzie1964
Amazing hospitality, Perfect in every way possible, Staff are lovely, room was very comfortable, Breakfast was lovely.Highly recommended for a nice peaceful break in a lovely town, plenty of shops, cafe's bars and restaurants.
September 2023 by Linda L
A typical Premier Inn. Clean with comfy bed and good shower. We stayed here to break up a long journey from Cornwall. Room was quite small and drab but adequate for our stay. Staff were friendly. Breakfast was OK for what we paid.
September 2023 by pete706
I stayed at the hotel last night with a party for an RAF reunion. From the moment we arrived we were made to feel very welcome and the staff were wonderful. We decided to eat our evening meal in the restaurant and it was excellent, as was the breakfast. We were all full of praise for Laura and her team and nothing was too much trouble for them. They were all a credit to both themselves and the company and Laura was extremely efficient and professional. I do hope that the company appreciate the wonderful team they have. I, and my colleagues, would have no hesitation in returning to the hotel. Many thanks to each and every one of you.
September 2023 by johndanielj
A great stay & Jennifer sorted out the rooms quickly for us. Fantastic customer service. Parking can be tricky but long stay parking is available around the football ground, and the location is close to the town centre
September 2023 by Keith S
Located close to numerous shops, restaurants, cafes and the cathedral this hotel is in an ideal place to explore Hereford with most places in easy walking distance. A review of this hotel must start with praise for Jenny at the reception who was quite wonderful and sorted out problems with our room, parking and other matters. Full marks to her. Our room was standard Premier Inn fare and was spacious enough with a comfortable bed and pillows. It was a little basic but for the price we paid we thought it was excellent value for money. Parking is £5 per night which always feels a bit of 'rip-off' considering you are paying to stay at the hotel but it seems to be the way it is these days. Breakfast was decent enough and we had no complaints as far as that was concerned. Overall we enjoyed our stay here and would not hesitate to stay again if travelling that way.
September 2023 by djK3047TR
First time staying in a premier inn. Very pleased with the efficient check in / out and friendly service from front of house staff. Car park / hotel was easy to access and room was set up for 4 as we?d requested.
September 2023 by nicksG8106CJ
I don?t know how Eden and the team at Premier Inn Old Market Square can be so happy and helpful all of the time. They really are exceptional and make it the obvious choice when we revisit. What ever you need whenever you would like, is never too much trouble and delivered with a smile.
August 2023 by richardw644
Laura and Vi gave outstanding service at dinner. Meal and wine came promptly and all were delicious. They were very busy but took time to talk to us and recommend dishes. Very pleasant experience all round. The hotel was very busy and Laura was also covering reception but they took time with us and clearly take pride in their work
August 2023 by Explorer48634
As a regular guest at this hotel the check-in had always been easy. However they have recently upgraded to a new system which, even by the staffs own admission, does not work. Our group booking (of 4) could not be found on the system, even though we had a booking confirmation number. It would not allow the receptionist to simply make 4 new bookings. We were looking at sleeping in the car overnight. The look on the receptionist face said it all. The frustration that she could not help 4 customers standing in front of her was clearly evident. After 45 minutes of phones calls to her manager, her only suggestion was for us to individually rebook via the on-line Web page. This we did and managed to check-in. A message to the senior management team: how does such a bad system ever get designed AND then deployed, preventing customers from checking in? Please listen to your front line staff. They know this system is unfit for purpose. If you wish to destroy your business then you are certainly going about it the right way. There are many other hotels in and around Hereford that are easier to use.
August 2023 by vickibaines
Regular user of this hotel with my family Always enjoy our stay But please can take ?early check in ? off your web site Re quest declined by check in staff twice one at 11.30:the second at 2 pm Apparently it?s frustrating for reception staff ! Otherwise as always we enjoyed our visit
August 2023 by jensu408
I visited Hereford to meet up with a friend who travelled from Wales, also to meet up with family. We had both stayed in Premier Inns before so agreed it to be the best choice. Lovely greeting, friendly staff who couldn'tdo enough for us, comfortable room and good food. Easy access to the centre and restaurants. Plan to return next year!
July 2023 by teresamvickers
Highly recommended. Lovely stay. Wonderful warm welcome from the fantastic Ali, I?ve never seen anyone work as hard! Great situation close to restaurants pubs shops etc. Court, Cathedral and River Wye a short walk.
