January 2024 by April Spencer
The experience in the shop was great, the assistant was very helpful and attentive. We got offered a pillow and drink whist testing mattresses and then waiting to order. Plus when the mattress was delivered, the driver was so helpful and cheerful.
January 2024 by andrew palmer
Very happy with the help I had on choosing a new mattress. Sales lady was very good she went through all that I needed to know. She checked what would be best for me, top sales lady
January 2024 by Jackie Kell
Very friendly staff and prices are the best for same product in the area
January 2024 by SSJ Rose
Sandy was very helpful, informative and showed us plenty of options. Also left us with a nice cup of tea to discuss options with my partner so we didn't feel any pressure. Would highly recommend, can't wait for our new mattress.
January 2024 by Peter Owen
We dealt with a lady called Sandra in the Hereford store, who we found to be very friendly, knowledgeable and helpful. Sandra was efficient and at the same time very patient with us whilst we decided on which bed and mattress we wanted to go for. We?re very pleased with what we bought and with the entire process.
January 2024 by Pamela Manning
Lorna was very helpful,gave me all the information that I needed,and helped me find exactly what I wanted. Very nice and polite and also gave me a coffee. Can recommend
December 2023 by Steven Burford
Very helpful sales person (Flic)Not pushy answered all my questions and very polite staff and the coffee was good toHighly recommended
December 2023 by Sandra Jordan
Excellent service from the moment we walked through the door. We used the sleepmatch tool which gave us the best mattress options, although they were expensive Flic made it clear she could show us more affordable options. We were also given a coffee. Thank you for making choosing a mattress easy.
December 2023 by Louise Brown
Brilliant customer service from entering the store. No overly excessive pressure to purchase, just a feeling of being helped to make the best choice.
December 2023 by Fiona Brett
Lorna was very helpfull and we found what we were looking for and with discount so very pleased
December 2023 by Marta
I can honestly recommend this store. Sandy greeted me at the entrance and offered drinks while taking order. I came to the store with the clear intention of placing an order for a specific bed and everything went very smoothly and quickly. At the same time Sandy talked to me in a nice way that went above and beyond her duties. Thank you for your service. :)))
November 2023 by Mike
Excellent customer service from Lorna at the Hereford store. Knowledgeable and polite. Would go there again based on my visit to the store.
November 2023 by R P
AVOID at all costs. I was SCAMMED. OVERPRICED and you are NOT covered despite being told by them that you are. The sales woman made me FALSE promises pressing me to buy the most expensive pillows (3 figures), that the firm will go soft over time and to choose firmer which IS NOT TRUE!. Mainly, the mattress purchased (4 figures), she told me is covered forever as long as i buy the mattress protector which protects against everything and is waterproof. She continued to LIE and said "as long as you but and have the mattress protector on you are covered, no questions asked, it will all be replaced if any accidents or damage". MORE LIES. She also LIED about saying cover is "forever". IT ISN'T. no paperwork was given to me outlining this and we trusted her and believed her. Fast forward to now, an accident happened, the so called invincible mattress protector leaked through, damaging the mattress and sheet etc obviously. No problem right, Dreams said they will replace it, no questions asked as I can prove the sheet was on...WRONG. Having been passed back and forth to different companies and departments they are denying it and had to escalate to a manager who STILL HAS NOT REPLIED. We will NEVER BUY FROM DREAMS AGAIN. THEY ARE BEYOND USELESS AND LIE.
November 2023 by Frustrated Medical Teacher
Excellent customer service from Lorna at the Hereford store. Knowledgeable and polite. Would go there again based on my visit to the store.
October 2023 by Margaret Keyte
I had a really pleasant time this morning choosing a new mattress at your Hereford store. Your sales assistant Christine could not have been more cheerful and helpful. Many thanks. From Margaret.
