July 2025 by David James
Helpful and efficient service to cure my phone problem.
June 2025 by Simon Evans
My wife had an issue with her iphone. She had pressed the zoom in button in error and didn't know hiw to fix it. We took the phone into the Winchester and a lovely young lady fixed it for us. It just took her seconds. Excellent customer service for going the extra mile.
April 2025 by Ellie Tutton
Can?t fault the patience and knowledge of the staff in Vodafone, we had many struggles with our phones and technology as a family of four but no matter what complications we threw at the staff they were able to help us every time and explain to us the process in simpler terms. Harvey Z in particular was amazing and helped us both times we went in, very friendly and polite, thank you so much for your help.
February 2025 by Broderick Perelli-Harris
This store is a waste of space and utterly USELESS - SKIP to avoid frustration!
Tried 3 times to pick up a new phone. First time they had sent it back EARLY. Second time their systems weren't ready. Third time - A WEEK LATER - same story!
If you have to deal with Vodafone do it over the web and have your phone sent to your home direct.
December 2023 by Kismet gaia
Extremely helpful and friendly bunch, even gamer savvy!
October 2023 by Anne Taylor
Customer service is about people. My 89 year old mother had unfortunately been sold the wrong phone , however Harvey the Assistant Manager was patient, kind, incredibly helpful and understanding. To be honest he had so much to deal with in that store but just calmly handled a myriad of customers and staff brilliantly. I hope Vodafone realise what a star he is. Thanks again.
October 2023 by Lewis Moore
Mis-sold their plan to me! Paying £178 a month despite me being a customer for 5+ years not a single good discount and the staff here are entirely unprofessional!
July 2023 by Clive Agate
With the words ? . . . so it is something that is technically possible, but I?m not going to do it because it?ll take hours . . . ? I left the store, which was empty and had been all the time I was there, thanking the assistant for their help!I?m an existing customer and wanted to find out how much data I use on a monthly basis (so I can assess if I need an alternative plan). It appears the only way this is possible is to download monthly bills and add up the daily usage. ? . . . so it?s something that is technically possible, but I?m not going to do it because it?ll take hours . . . ?PS: it took me less than 10 minutes to download and add up 3 months worth of data!
June 2023 by MD EMON AHMED
Winchester Vodafone customers service really unprofessional.
February 2023 by Ken Arkell
Uninterested staff, no interest in retaining existing business
October 2022 by J W
I have spent more than an hour in store without any progress and I request for call me back with results, sadly never heard from them, time wasted.
March 2022 by Jason Peat
Good experience around
December 2021 by Beverley Gough
My sister and I were both looking to buy a new phone/change contracts as both have Vodafone plans. We visited the Winchester Vodafone shop last week and received a brilliant customer service from Sam, who explained everything we needed to know and answered all our questions. Sam was very knowledgeable and understanding, my sister is severely sighted so needed a little extra.help. Needless to say my sister happily bought a great new phone and mines.order. Highly recommended.Huge thanks to you Sam.
July 2021 by John Barlow
I know Covid makes contact difficult but I was made to feel like a nuisance rather than the long-term customer that I am.
July 2021 by John Nelson
Sold me a new phone that was broken and had items missing...the journey to the store for me is over 35 mins so I tried to call to get some assistance and no one was picking up..tried for two days now and still nobody answering phone. I spoke to Vodaphone direct and they told me to ring the store and arrange an appointment? Anyway, to cut a long story short, I?m cancelling my contract after 9 years of being with them and returning the handset. Absolute joke.And also, I enquired about getting a I watch - I was told I needed to pay 7quid a month connection charge regardless if the watch is cellular......I think more training is needed for these muppets.
